What are the responsibilities and job description for the Server position at Il Fornaio Cucina Italiana?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties
may be assigned.
Greets guests promptly, suggesting food courses and answering questions regarding
food preparation, ingredients, preparation time, appearance and taste.
Answers questions on beverages or wine, including characteristics, descriptions and
appropriateness of wines to various food items.
Relays food and beverage orders to appropriate station via computerized P.O.S. system.
Picks up, garnishes and delivers food and beverages in the prescribed manner.
Anticipates and responds to any additional guest requests and determines when meal
has been completed.
Processes bill, in a timely manner, including additions and omissions, checks correct
pricing and receives payment from guests. Thanks departing guests and bids them a
pleasant day/evening.
Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
Works as a team player; assumes a pleasant and helpful attitude toward guests and
fellow co-workers to ensure guest satisfaction. Exemplifies the company's core values
of honesty, integrity, respect, commitment and quality.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE Prior restaurant or customer service experience
commensurate with position.
CERTIFICATES AND LICENSES State law may require certifications to handle food
and/or serve alcoholic beverages.
LANGUAGE SKILLS Ability to read and interpret documents such as menus, safety
rules, training instructions and employee policies and procedures. Ability to write simple
correspondence. Ability to effectively present information one-on-one and in small
groups of customers and other co-workers. Must be fluent in English.
MATHEMATICAL SKILLS Ability to add, subtract, multiply using whole numbers,
common fractions, and decimals and able to perform these operations using units of
American money.
REASONING ABILITY Ability to apply common sense understanding to carry out
simple one- or two-step instructions. Ability to recognize and resolve problems in
standard situations.
OTHER SKILLS AND ABILITIES General social ability and salesmanship; ability to
communicate well with customers, while being well mannered and professional.
Professional and well groomed appearance appropriate for the business of the restaurant.
Ability to learn Italian pronunciation of names and ingredients of all products.
PHYSICAL DEMANDS The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk;
use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste
or smell. The employee is occasionally required to climb or balance and stoop, kneel,
crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, and
peripheral vision.
WORK ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The employee must be able to cope with a fast-paced environment, and handle multiple
tasks simultaneously. The noise level in the work environment is usually moderate