Job Description
Position : Support Provider
SOC Code : 39-9021.00
FMLA Status : Non-Exempt
Reports to : Program Coordinator, Program Director(s)
Job Summary :
The Support Provider assists individuals with developmental, cognitive, and / or physical disabilities with daily living activities, both at home and in the community.
Daily living supports include general housekeeping, meal preparation, transportation, assistance with personal cares, basic healthcare-related tasks, and administration of medications.
Essential Duties :
- Perform housekeeping duties, such as cleaning or laundry
- Perform bedside or personal care, such as personal hygiene assistance or physical transfer
- Perform basic healthcare-related tasks, such as blood sugar level-testing, monitoring of vital signs, catheter care, pressure sore care, or administration of first aid
- Document participant condition, services performed, and other participant-related information
- Report changes in participant condition to the Program Director
- Administer medications to participants, documenting the medication administration
- Prepare nutritious, well-balanced meals for participants
- Provide transportation for participants to doctor appointments, outings, or community events
- Advise participants on matters such as hygiene, finances, or nutrition
- Adhere to participants’ individual support plans, behavioral intervention plans, and protocols, and assist participants in achieving their goals
- Complete other duties at the request of the Program Director
Knowledge :
- Personal Service Knowledge of the principles for providing personal services
- Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests;
learning and motivation; assessment and treatment of behavioral and affective disorders
- Public Safety and Security knowledge of relevant equipment and strategies to promote effective security operations for protection of people
- English Language knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
- Transportation knowledge of the principles and methods for transporting people
Skills :
- Customer Service Orientation actively looking for ways to help people
- Social Perceptiveness being aware of others’ reactions and the potential reasons behind those reactions
- Critical Thinking using logic and reasoning to identify approaches and solutions to problems
- Judgment and Decision-Making considering potential actions and choosing the most appropriate one
- Coordination adjusting actions in relation to others’ actions
- Computers using computer programs and websites to access information and record documentation
Abilities :
- Problem Sensitivity ability to tell when something is wrong or is likely to go wrong
- Inductive Reasoning ability to combine pieces of information to form general rules or conclusions, including finding a relationship among seemingly unrelated events
- Deductive Reasoning ability to apply general rules to specific problems to produce solutions that make sense
- Flexibility ability to adapt to changes in the environment or nature of the work
- Written Comprehension ability to read and understand information in written form
- Communication ability to communicate effectively, in both oral and written form
- Self-Direction ability to complete work in a timely manner, with minimal direct supervision
- Stress Management ability to effectively handle a high-stress environment or situation
Minimum Qualifications :
Support Providers must be at least 18 years of age. A high school diploma or GED certificate is required. Some education, training, and / or experience in providing community supports to individuals with disabilities, or in a related human service field, is preferred.
A valid driver license, personal automobile insurance, and a clean driving record, which allow the Support Provider to be covered by Independent Living Choices Inc.
s insurance policy, are preferred.
Working Conditions :
- Requires working up to 40 hours per week
- Requires working every other weekend
- May require working some holidays
- May require working some asleep or awake overnight shifts
- Requires working mostly indoors in a home setting
- Requires some driving and / or working outdoors for short periods
- Requires working with one to four participants at a time
- Requires working primarily alone
- May involve exposure to communicable disease or violent or aggressive behavior
Physical Requirements :
Approximate physical position requirements :
Sitting 20% of time
Standing 40% of time
Walking 40% of time
Lying down 0% of time (excluding sleep time during asleep overnight shifts)
Weight Amount Amount of Time
0-10 lbs. Frequent
11 - 24 lbs. Frequent
26 - 50 lbs. Occasional
51 100 lbs. Seldom
100 lbs. Seldom
Approximate frequency of physical requirements :
Continuous :
Balancing maintaining balance to prevent falling while performing body movements, including when working with uncontrolled, intermittent movements, or another person
Frequent :
- Bending / stooping bending the body downward and forward by bending the spine at the waist
- Carrying / lifting raising, lowering, or transporting an object or person from one level to another using hands, arms, and shoulders.
Except in event of emergency the assistance of another staff member is used when moving a person
- Climbing stairs and ramps, ladders, step stools
- Crouching bending the body downward and forward by bending the legs and spine
- Reaching extending the hands and arms in any direction, including above the shoulder level
- Pushing / pulling exerting force to move an object away or towards the body
- For driving positions operating foot controls
Occasional : Kneeling
Kneeling