Student Success Advisor

Summary

The Student Success Advisor is primarily responsible for advising students throughout their enrollment at ICC. This includes supporting students in the development of the knowledge, skills, attitudes, and beliefs they will need to succeed. The Student Success Advisor will also coach and assist students in career exploration and choosing programs of study, selecting courses and developing a personalized plan to completion. The Student Success Advisor will manage an identified caseload based on a career cluster group. Using holistic advising approaches and student coaching methodologies, advisors will support students toward completion of identified academic, career, and personal goals. The Student Success Advisor will also refer students to appropriate offices and individuals who can assist them in overcoming barriers to success. The primary focus of the Student Success Advisor is to develop intentional, personal relationships with students, which are designed to enhance student engagement and academic success.

Essential Functions

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain an understanding of ICC’s programs, policies, and administrative processes within an assigned career cluster group in order to assist advisees with understanding degree requirements, building schedules, as well as using advising tools and enrollment technology.
• Ensure that caseload of students develop individualized academic plans that identify the student’s current academic status and steps required to reach their academic goals, including working with faculty and other College personnel to determine academic interventions and available resources.
• Develop and build student relationships and provide coaching, mentoring, advising and support to encourage persistence and completion of academic goals.
• Maintain good records and accurate notes about each student’s status, progress, and next steps toward completion in the advising management system.
• Proactively manage the student caseload by scheduling and conducting sessions with students in multiple communication channels (e.g. in-person, phone, email, text, virtual meetings). Follow-up with students who deviate from their academic plan or have other risk factors (e.g. academic warning). Refer students to campus and community support resources when needed.
• Participate in regular advisor meetings and additional meetings and trainings related to academic advising, success coaching, system changes/updates, and overall student success.
• Be available to students during scheduled hours (which may include some evenings or virtual office hours, weekends during peak enrollment periods, and when urgent needs arise). Comply with vacation black-out periods during peak enrollment times.
• Demonstrate the ability to take initiative in a fast-paced work environment and meet deadlines. Maintain positive working relationships with individuals of varying social and cultural backgrounds while working effectively cross functionally.
• Commit to continuous improvement. In consultation with the Lead Student Success Advisor, develop an individualized development plan and proactively seek out opportunities for professional development and improvement. Actively participate in all required trainings.
• Assist with New Student Orientation, group advising events, and other College events as necessary.
• Protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).
• Perform related duties as required.

Minimum Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

• Bachelor’s degree.
• Two years of experience working with college students or comparable combination of education and experience.
• Ability to relate to students of diverse backgrounds and experiences and a commitment to student equity.
• Knowledge of Microsoft applications and ability to use technology effectively in the execution of job duties.

Preferred Qualifications

• Master’s degree in higher education, student affairs, counseling or similar.
• Two years of experience in academic advising/coaching, student retention, or related student affairs experience.
• Community college work experience.
• Experience with PeopleSoft.