Loan Officer Assistant

Summary: At INB, we work every day to help our customers minimize financial pressures and enjoy better lives. As a partner, our goal is to be the best bank and serve our customers by living our core values. As a Loan Officer Assistant, the candidate will work alongside top producing Loan Officers in a productive environment by providing support in the loan origination process, as well as performing daily administrative tasks.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Create an excellent customer service environment by (but not limited to) establishing appointments with clients, promptly responding to their questions/concerns, and following up with clients - always keeping them informed of the loan process.
• Maintain general knowledge of loan products and processes.
• Properly prepare files for submission to processing, and ensure files move through processing, underwriting, and closing in a timely manner.
• Input information into the INB loan origination systems.
• Place orders to assist Mortgage Loan Originator.
• Maintain records and follow-up on outstanding documents.
• Compute, record and/or review data and other information in loan files to document information to respond to internal and external requests.
• Prepare and process documents, such as government or business forms.
• Provide status updates to the Mortgage Loan Originator and/or other parties.
• Ensure the loan stays on track to close on time.
• Accurately obtain, review, store, and maintain client data and files.
• Manage compliance actions pertaining to Adverse Action policy and procedures.
• Provide assistance to the Mortgage Loan Originator as needed.
• Occasionally assist in marketing and business development duties, as assigned.
• Perform other duties as assigned.

Licensing:

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Supervisory Responsibilities

There are no supervisory responsibilities in this job.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or a year related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred but not required.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Candidate is expected to learn and become proficient in the various mortgage loan origination systems and applications.

Other Skills and Abilities

Must possess superior people skills and sales ability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds.

Comments: Must have the ability to create long lasting relationships to the benefit of the loan officer and the bank. The position may requires some travel to attend various conferences and banking related programs. The position may require the ability to work before and after normal business hours to attend various business and community events and client meetings

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf