What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE-OFFICE SPECIALIST (OPTION 1 GENERAL) (UPWARD MOBILITY) position at illinois?
Agency : Department of Healthcare and Family Services
Job Posting ID: MP21231
BPIS: 12966
Group: CL (B-H)
Start Date: 11/23/2022
Closing Date: 12/08/2022
Salary: $3,710 - $5,142 (Anticipated starting salary for non-state $3,710)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC028
Job Posting Details:
The Department of Healthcare and Family Services, Division of Medical Programs is seeking a courteous and professional individual to serve as a Customer Service Representative in the Bureau of Medical Administrative Support. This position will answer customer service calls from clients, providers and All Kids Application Agents explaining policies and rules of complex medical programs and will also serve as backup to the Prior Approval/Refill-Too-Soon Hotline Statewide Program. The ideal candidate will have knowledge of customer service practices, possess superior listening, communication and problem-solving skills and the willingness to learn.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- (10) Weeks paid Maternity/Paternity Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. If you are seeking a transfer please remember to upload a State of Illinois Department of Central Management Services Illinois Federation of Public Employees (IFPE) Employee Transfer Request.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number MP21231
Job Responsibilities
- Serves as a Customer Service Representative in conducting complex, specialized technical duties in the development and updating of automated procedures for tracking, entering, and retrieving imaged correspondence
- Responds to client/provider telephone inquiries
- Drafts narratives for management’s review
- Receives and responds to telephone calls, faxes, or-emails from clients/providers requesting information regarding medical services
- Serves as back-up for the Prior Approval/Refill-Too-Soon Hotline Statewide Program
- Utilizes a personal computer to access informational files obtaining data to provide information to clients/providers
- Updates statistical documents for reporting purposes
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to two years of secretarial/business college and one year of office experience, or completion of high school and three years of office experience, or three years of independent business experience
- Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification
Conditions of Employment
- Requires the ability to pass a background check
- Requires the ability to utilize and maintain state issued equipment such as a laptop
Work Hours: 8:30 a.m. - 5:00 p.m. Monday - Friday
Work Location: 1001 N Walnut St Springfield, IL 62702-3724
Agency Contact: HFS.DMPApps@illinois.gov
Job Family: Clerical and Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
If you are seeking a transfer please remember to upload a State of Illinois Department of Central Management Services Illinois Federation of Public Employees (IFPE) employee transfer request.
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
