PIM Engineering Supervisor (PUBLIC SERVICE ADMINISTRATOR, OPT. 3)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Personal Information Management (PIM) Engineering Supervisor, providing direction, support, and project leadership for department staff. In this position, you will organize, direct, and control the activities with a highly functional support team in the analysis, design, development and implementation of the various PIM solutions and applications. The ideal candidate will work closely with DoIT senior leadership to ensure that DoIT’s overall goals and objectives are met. The PIM Engineering Supervisor will establish and maintain policies, procedures, and standards in the pursuit of continuous service improvements. This role is both challenging and exciting as there are many platforms maintained by DoIT PIM that require an energized and dynamic person to motivate and lead the team. Apply today to join the DoIT team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 10 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Job Responsibilities

30%  Under general direction, serves as the Personal Information Management (PIM) Engineering Supervisor for the Department of Innovation & Technology (DoIT):

• Provides direction, support and project leadership to the PIM Engineering staff.
• Plans, organizes, directs, and controls the activities of the engaged in the analysis, design, development and implementation of the various PIM solutions and applications.
• Manages utilization of modern technology in the management and development of existing and new solutions including Enterprise email applications such as Microsoft veO365, Mobile Device Management (MDM), including Apple iPhone, iPads, MAC, and Android devices.
• Researches new technologies, products, and versions to keep PIM solutions at a highly technical level to remain current with industry standards and technologies.
• Collaborates with the PIM Operations Unit to assist with planning, organizing, and controlling activities of the section.
• Interacts and collaborates with the DoIT teams.
• Utilizes Electronically Stored Information (ESI) including data storage, archiving, data retrieval, and ESI request fulfillment (FOIA, investigative, etc.) in performance of duties.
• Manages and supports an enterprise ‘fax to email’ system and list server mass emailing systems.

20%  Establishes and maintains policies, procedures, and standards for the PIM related solutions:

• Manages and implements the business continuity and disaster recovery plans for PIM related services.
• Collects, organizes, creates, and maintains the monthly PIM metric documentation used for business services billing and for agency service level reporting.
• Establishes other related documentation for the PIM solutions.

20%  Creates, submits, evaluates, and oversees the completion of PIM related procurements, which include request for proposals and information for proposals:

• Collaborates with other DoIT procurement, legal, and fiscal teams to accomplish the procurements.
• Maintains and renews the annual maintenance contracts for the PIM related solutions.
• Procures PIM related hardware and software.
• Collaborates with and maintains vendor relationships to include development, procurement and implementation of goods and services.

15%  Serves as working supervisor:

• Assigns and reviews work.
• Provides guidance and training to assigned staff.
• Counsels staff regarding work performance.
• Reassigns staff to meet day to day operating needs.
• Establishes annual goals and objectives.
• Approves time off.
• Prepares and signs performance evaluations.

10%  Communicates and collaborates with the DoIT teams to accomplish the vision, goals, and objectives of the agency and the team:

• Communicates, collaborates, and corresponds with DoIT managed agency IT staff and CIO’s.
• Communicates, establishes relationships, and conducts technical information meetings with vendors to ensure the agency is receiving quality support, products, and solutions.

 5%  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
2. Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in computer science or related field.

Specialized Skills

1. Requires three (3) years of experience in systems development activities involving utilization of project management methods in supporting a large enterprise Microsoft O365 Exchange email platform.
2. Requires three (3) years of prior progressively responsible administrative experience in a public or private business IT organization managing highly technical professional IT staff.
3. Requires three (3) years of experience in planning, organizing, and directing and establishing controls in the analysis, design, development and implementation of information technology solutions and applications.

Preferred Qualifications (In Order of Significance)

1. Three (3) years of experience in systems development activities involving utilization of project management methods in supporting a large enterprise Microsoft O365 Exchange email platform.
2. Three (3) years of prior progressively responsible administrative experience in a public or private business IT organization managing highly technical professional IT staff.
3. Three (3) years of experience in planning, organizing, and directing and establishing controls in the analysis, design, development and implementation of information technology solutions and applications.
4. Three (3) years of vendor relationship management to include development, procurement and implementation of goods and services related to PIM hardware and software.
5. Three (3) years of administrative support and advanced understanding of email routing protocols, mail flow hub transfer concepts, and email secure message security utilizing Cisco Email Security Appliances (ESA’s).
6. Three (3) years of experience providing administrative support for enterprise Mobile Device Management (MDM) including Apple iPhone, iPads, MAC, and Android devices.
7. Extensive knowledge of Electronically Stored Information (ESI) including data storage, and archiving, data retrieval, and ESI request fulfillment (FOIA, investigative, etc.)
8. Extensive knowledge of managing and supporting an enterprise ‘fax to email’ system and list server mass emailing systems.
9. Ability to communicate and collaborate with the team to accomplish the agency vision, establish goals, assign, and manage work assignments, conduct hiring and performance appraisals.
10. Ability to analyze data logically and recommend an effective course of action.
11. Demonstrated verbal and written communication skills.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires ability to travel.
2. Requires ability to serve on an on-call basis. 
3. Requires ability to pass a position specific, agency required background check.
4. Requires ability to work outside of normal business hours to meet deadlines.
5. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
6. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
7. This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.