Network Administrator II - Network Operations

Overview

Illuminate seeks an exceptionally qualified Network Administrator II - Network Operations to support the National Geospatial-Intelligence Agency (NGA) Transport and Cybersecurity Services (TCS) contract. The functional capabilities are to provide the information technology (IT) infrastructure services required to deliver timely, relevant, and accurate support of national security.  TCS will provide innovative design, engineering, procurement, implementation, operations, sustainment and disposal of transport and cybersecurity IT services on multiple networks and security domains, at multiple locations worldwide to support the NGA mission.

Illuminate offers customers the support and delivery of a wide range of analytic and cyber effect solutions in the fight against Terrorism and in the support of National Defense. We are a mid-sized business that offers clients of a wide range of services and solutions in the fight against Terrorism in the support of National Security. We focus on cutting edge technology and employing industry-leading experts to solve complex cyber and Intelligence Community challenges. Illuminate works with the brightest minds in industry and provides unparalleled services in support of the mission and priorities of its customers. We form collaborative relationships with customers and builds strong teams to maximize staff talents and develop the best solutions to complex national security challenges.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT networks. This position will provide support for IT networks including day-to-day operations, monitoring and problem resolution for all the network architecture and devices.

The Network Administrator II - Network Operations shall provide services including, but not limited to:

• Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution of problem
• Provide support for the escalation and communication of status to agency management and internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
• Supports hardware infrastructure site surveys, planning, and design.
• Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition. 
•  Provide transition planning and support for the migration of existing services between environments (migration to Cloud environments), migration of users from existing service platforms to new service offerings and transition of services into operations 
• Provides guidance to lower level technicians and specialists
• Works individually and actively participates on integrated teams
• Understands and applies more advanced concepts and processes to daily activities. 
• Assists more senior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians or specialists
• Provide O&S of LAN/WAN services on an expanded 24x7-service support level on-site and expanded 12x5 service support level during core hours and on-call support with two-hour response time during non-core hours 
• Provide manhole maintenance and repairs services of outside plan cabling on a standard 8x5 service support level for communications 
• Plans, builds, and installs cable patch panels and cable infrastructures.
• Installs and terminates all types of standard IT cable and fiber.
• Manage IT network infrastructure and any processes related to these systems 
• Makes recommendations on hardware, cabling, and equipment requirements. 
• Provides installation management to include creating list of materials, bills of materials, estimating installation project timelines, determining installation team requirements, successfully executing installation projects, and documenting project status. 
• Provides equipment rack installation and equipment installations within a variety of locations that includes, but is not limited to, data centers, equipment rooms, communications closets, operations centers, and user workspaces.

Qualifications

Required Qualifications:

• Active TS/SCI clearance (must obtain a CI poly within 6 months of start date)
• Bachelor’s Degree in a Technical Field an 5 years’ experience working as a Network Administrator
• Security Cert  
• DoD 8140.01 and 8570.01-M, IAT II required (or ability to obtain within 6 months)
• Be able agreeable to WORK Shift 2B - this is a shift position; Tues-Sat.  Hours will be 1400-2200

Illuminate provides full-spectrum solutions and services to address the needs of our global clients across the commercial, homeland security, defense, and public sector industries.  Its mission is focused on one objective:  providing solutions that accelerate our customers’ operational decision making.  Illuminate enables this ability by matching its multi-source data acquisition technologies and tradecraft-driven analytic services with superior large-scale AI/ML-enabled data enrichment, engineering methodologies, and our unique mission-oriented subject matter expertise. 

Equal employment opportunity employer:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Illuminate is committed to providing veteran employment opportunities to our service men and women.

Due to the COVID-19 Pandemic, as a condition of employment, Illuminate requires all employees to be fully vaccinated. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose COVID-19 vaccine or one week after receiving a single-dose COVID-19 vaccine. All newly hired employees will be required to provide proof of vaccination on their first day of employment.