Commercial Lines Account Manager (ECM)

What You’ll Do

• Completes the application process for new and renewal business, including follow through with the customer and carrier to ensure an efficient and timely process
• Orders and issues binders, certificates, policies, endorsements, and other related items. Facilitates corrections, when needed, and forwards to client with appropriate correspondence
• Reviews renewal policies for risk exposures. Informs and educates customers about coverage, exclusions and exposures. Works with client to design insurance plan based on this information
• Solicits additional lines of business and referrals, completes submissions and markets with core carriers, when possible
• Reviews policy audits for accuracy and works with the customer and company to facilitate corrections
• Completes company requests including, but not limited to, non-renewals, statements of value, and loss control recommendations
• Sets up customer access to Zywave and assists with questions
• Prepares summaries of insurance, schedules and proposals
• Works with client on policy cancellations and aged receivable issues
• Participates in industry continuing education for new product information, legislation, coverage, technology, and attends carrier meetings.
• Interact, communicate and collaborate with ECM staff; sharing information and time as needed to support business objectives
• Adheres to all ECM policies and procedures
• Assists or completes other tasks as directed by the VP/SVP Producer and/or Business Risk Practice Leader

You Should Have:

Minimum requirements

• Hold and maintain a NC Insurance Agent license.
• Prior experience as a Client Associate or similar position.
• Minimum high school graduate. College degree and/or commercial insurance experience and industry designations preferred.

 

Core Competencies

1. Models ECM Core Values.2. Customer Focus. Demonstrates a sense of urgency and concern for understanding and satisfying the needs of both internal and external customers.3. Builds Collaborative Relationships. The ability to develop, maintain, and strengthen partnerships with customers, colleagues, adjusters, and carriers.4. Thoroughness and Reliability. Ensuring that work product is timely, accurate, and complete.5. Clear and Persuasive Communication. The ability to express information and ideas clearly in both oral and written forms in a way that informs, influences, and persuades others.6. Technical Expertise. The ability to demonstrate a depth of coverage knowledge and business acumen.7. Professionalism. Thinks carefully about the likely effects on others of one’s words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

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This Job Description is not a complete statement of all duties and responsibilities comprising this position.

 

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  

 

Compensation & Benefits

Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:    Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, 401(k), Life/AD&D, Accident, Critical Illness, Long Term Care, Short-term Disability, Long-term Disability, Paid Time Off, Paid Holidays, Gift Matching, Personal and Professional Development.

Why Join IMA?

We’ve built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing.

 

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

 We are recognized nationally as a leader in our industry.

• 2023 Inc. Magazine’s Best Workplaces
• 2023 Denver Business Journal’s Best Places to Work
• 2020-2022 Business Insurance Magazine Best Places to Work in Insurance
• 2021-2022 Inc. 5000’s List of Fastest Growing Companies
• 2019-2022 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2022 Kansas City Business Journal’s Best Places to Work
• 2021-2022 Los Angeles Business Journal’s Best Places to Work
• 2021-2022 Puget Sound Business Journal’s Washington’s Best Workplaces
• 2021-2022 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
• 2021 Dallas Business Journal’s Best Places to Work
• 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
• 2021 Wichita Business Journal’s Fastest Growing Companies List