What are the responsibilities and job description for the Front Desk - Hampton Inn Medina Ohio position at Image Hotel Management?
Hampton Inn by Hilton Medina, OH is looking for our newest Guest Services team member.
We are hiring for 4 day 3:00pm-11:00pm and (2) days 7:00am-3:00pm. This position can be full or part time.
We are looking for a highly motivated team member who enjoys going above and beyond to make the guest's experience they best of their lives.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Full-time benefits include
Medical
Dental
Vision
Part and Full-time benefits include
Paid Time off after 6 months
1.5x pay on holidays
401k ( employees averaging 20 hours per week)
Employee discount at Hilton Worldwide
