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Route Specialist I (FT)

ImageFIRST Healthcare Laundry
Pulaski, WI Full Time
POSTED ON 4/16/2024
Overview:

Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.

Responsibilities & Qualifications:

We are looking for a Route Specialist to join our healthcare commercial laundry service team in MN Depot at Green Bay Depot  - Pulaski , WI
 
The work schedule is Monday through Friday, 5:00 a.m. - 1:30 p.m. Pay Rate $29.33 hourly
 
A Route Specialist has the opportunity to establish, maintain and build strong customer relationships through responsive and creative customer service strategies. As a member of our Service team, you'll work closely with our Route Sales Drivers/Customer Advocates and you will fill in for them occasionally as needed and run routes.
 
RESPONSIBILITIES:
  • Knowledge: Learn and gain practical insight specific to the textile services industry and operations
  • Decision Making: Identify problem/root causes and develop alternative courses of action and make decisions that are based on logical assumptions which reflect factual information
  • Communication: Excellent oral, written, phone and face to face 
  • Manage customer inventory
  • Provide route relief to cover Route Sales Drivers/Customer Advocates vacations
  • Provide route relief to cover Customer Advocate call offs (flexibility)
  • Provide additional route support as needed (re-routes, additional volume, etc…)
  • Make special deliveries to customers
  • Responsible for account maintenance
  • Sales lead generation
MINIMUM QUALIFICATIONS:
  • Minimum of 1 year experience with account management and ensuring customer satisfaction
  • High School Diploma and/or some college coursework required
  • Excellent verbal communication skills
  • Some delivery or route experience preferred
  • Must be computer literate
  • Clean driving record required
  • Ability to lift 50 pounds plus and push and pull carts of linen
PREFERRED COMPETENCIES:
  • Salesmanship – Ability to indentify needs and customer relationship for our products and services
  • Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
  • Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers
  • Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work
  • Creativity – Looking for new and innovative ways to improve customer satisfaction
  • Dependability – Able to come to work on time every day

Company Values & Benefits:

ImageFIRST employees are expected to:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do
 BENEFITS:
  • weekly pay
  • Medical, Dental, Vision
  • 401k (match)
  • Paid Time Off Package
  • Great company culture
  • Tuition Reimbursement
  • Referals Program
  • Collaborative team environment
CLICK HERE TO APPLY:  https://careers2-imagefirst.icims.com/jobs/5458/route-specialist-i/login

EOE / Drug Free Workplace
 
ImageFIRST is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion and the diversity of our associates.

Salary.com Estimation for Route Specialist I (FT) in Pulaski, WI
$58,937 to $81,457
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