Printer Technician

ImageOne MPS Technician – Livermore, CA – On-Site

Job Summary

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service!

Who We Are

ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?

With the honor of awards like - Forbes Small Giants 2017: America's Best Small Companies, Crain’s Cool Places to Work in MI, Detroit Free Press Top 100 Workplaces, Metropolitan Detroit’s 101 Best and Brightest Companies, National Best and Brightest Companies to Work For and Sloan Award for Workplace Effectiveness and Flexibility - we are proud to be recognized as a company that is moving forward with great momentum.

Perks

• Amazing workplace culture
• Competitive salary
• Medical, prescription drug, dental, and vision benefits
• Health savings account benefits
• Flexible spending account benefits
• Company paid life insurance
• 401k matching program
• Paid time off program
• Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

Responsibilities

• Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
• Proactive and reactive toner replacement
• Remote triage and management/administration of fleet management tools and data collection agents
• FM audit, Xerox CWW, and HP’s Web JetAdmin
• Ensuring all devices are reporting and communicating
• Accurate asset control and accountability of entire fleet
• On site inventory organization and management
• Maintaining and regularly adjusting needs to auto replenishments
• Toner/parts ordering and recycling
• Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
• Administration and support of customer print solutions
• PaperCut MF
• Delivering an extraordinary customer experience
• Ad hoc reporting of customer metrics and service insights

Requirements

• Experience in printer repair
• Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
• Knowledge and experience with IT ticketing systems
• Preferred: ServiceNow and EA
• Experience with 3rd party print based solutions
• Preferred: PaperCut MF
• High attention to detail and follow through
• Ability to attain government security clearance (top secret)
• Preferred if already attained
• Excellent communication skills – both written and verbal
• Professional attitude with a desire to learn and grow
• Proficient with Microsoft O365 suite
• Strong interpersonal and analytical skills

Imagine working in a place where your manager truly believes in

your personal and professional development.

It’s not imaginary. It’s ImageOne.

It’s for real. We have an award-winning company culture like none you’ve ever experienced. We offer fantastic opportunities for professional development, financial stability, and personal fulfillment.

We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional, and health goals. Our Leadership Team is required and excited to help you reach your ambitions.

We strive for life balance, not work-life balance. We genuinely want you to be happy.

We love to surprise you. Every single one of our team members gets a “We Care Friday” – an unexpected phone call on Thursday to tell you, “Don’t come in tomorrow. We’ve got you covered!”

No secrets here! We practice open book management, so you will always understand our financials.

You’ll learn how to read an income statement and balance sheet like a pro and you’ll be financially rewarded through our profit bonus program.

We hire awesome people who strive to deliver extraordinary service. We’re looking for an experienced

MPS Technician to join our growing team. We’d love to talk to you!

If ImageOne sounds like the company for you, send us your resume and someone from our HR team will connect with you soon.