Employee Experience Manager

About IMG Academy
Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

The Employee Experience Manager will have a focus  on all things related to creating an unrivaled  employee experience,  with an emphasis on employee surveys and insights, experience-based recognition and reward programs, and avenues for employee engagement opportunities.  It is critical this position takes into consideration  the employee perspective and empowers leadership to do the same.  This requires serving as a catalyst for  cultural change within a new Experience team and spearheading initiatives to devise, execute, and refine a comprehensive long-term strategic plan for employee experience enhancement. 

Position Responsibilities

• Manage all aspects of the development and implementation of a long-term strategic employee experience plan, managing a roadmap and timeline of initiatives resulting in widespread impact  across 1,000 plus employees.

• Leads the design process of employee-experience-based journeys in collaboration with Human Resources, Communications, and DEI teams and Employee Resource Groups, including leading design workshops with key stakeholders, facilitating employee focus groups, creating journey road maps and priorities essential to the employee experience.
• Oversee and lead cross-functional steering committees and working groups to align on key initiatives while driving change across the organization, including at the Executive level.

• Partner with Human Resources and the Insights team to facilitate ongoing employee engagement surveys and focus groups.
• Develop insights-based presentations to present to the leadership team at IMG Academy and support other team’s efforts in action planning based on learned insights.
• Help steward the employee perspective in employee onboarding, internal communications, DEI and professional development initiatives by providing support and insights when needed.
• Manage and continue to evolve a non-compensation recognition and rewards program for employees and support individual department program’s recognition and reward platforms already in place.
• Ensure a holistic approach and annual planning process for non-required employee engagement opportunities while still partnering with other teams with support.
• Drive a culture of employee advocacy. 

• Other responsibilities as assigned.
• Adhere to all company policies, procedures and business ethic codes.

Knowledge, Skills and Ability 

• Minimum of 3 years of project or program management with relevant experience.
• Experience using multiple feedback channels (qualitative and quantitative) to find opportunities, identify gaps, design solutions, and drive improvements.
• Experience leading programs and projects in one or more of the following areas: employee experience, employee engagement, employee survey design, employee journey management, organizational development, human resources, design thinking.
• Open, transparent leadership style with a strength in developing alignment across the organization and influencing at all levels.
• Ability to make high quality decisions effectively and efficiently.
• Excellent verbal and written communication skills, including presentation skills.
• Must possess superior organizational skills and be able to prioritize and work simultaneously on several projects.
• A team player who works cross functionally, acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.

• High comfort level speaking with various audiences.
• Passion for building new programs and continuing to improve and innovate.
• Can inspire others to make change.
• General understanding of customer journey maps, survey methodologies and analyzing survey data.
• Self-starter that can take the lead on projects and navigate how to bring them to life, including seeking out solutions to challenges that arise.

Physical Demands and Work Environment

• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required 

Background Requirements:

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better: 

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.