Order Proc I

JOB DESCRIPTION
Customer Service Representative – Warehouse

Reports to: Operations Supervisor

Salary Type: Non-Exempt

Job Purpose: To ensure the timely response and premiere service to the customer while maintaining all other aspects of the customer.

Accountabilities & Essential Functions
• Follow up on all Customer Service concerns and to ensure that daily reports are sent to the assigned customer.
• Ensure that all external and internal e-mails have been addressed.
• Handle customer’s calls and inquiries.
• Work with other Client Services associates to strengthen the relationship with all customers.
• Research customer discrepancies and follow up with root cause
• Works closely with Customer Service Supervisor/GM to identify customer behaviors that drive inefficiency and or unnecessary cost.
• Performs housekeeping tasks to maintain a safe work environment
• Handle Client services and clerical task to efficiently route products and services in accordance with the routing guides procedures
• Other task or project as assigned by GM
• Knowledge of Routing shipments through the use of the customer specific web based sites.

Qualifications:
• High school diploma preferred, or (GED) equivalent
• Previous experience with WMS system
• Previous experience with inventory control
• Minimum two years of experience in customer service with a 3PL or in warehouse distribution
• Minimum two years of exposure to the transportation, logistics or closely related industry

Abilities:
• Demonstrate the ability to adjust to sudden changes in operational goals/demand
• Demonstrate ability to interact and work within a team
• Ability to take ownership of assigned tasks and complete in a timely manner
• Remain detail oriented while being able to multitask
• Effective people skills.
• Ability to read, write, comprehend and carry out instructions from oral directions or written correspondence
• Ability to work first shift is a must.
• Be able to work well under pressure in a fast-paced environment. 

Read and write in English. 

Knowledge
• Computer skills – MS Excel, Word and PowerPoint,
• Vendor compliance
• Able to manage difficult customer situations in a calm and cordial manner
• Excellent knowledge of Client Service practices and procedures

Physical Demands: While performing the duties of this job, the employee is regularly required to sit for lengthy periods of time, use a computer and keyboard. The employee is required to communicate or listen. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employer Rights: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
E/O/E AA