Assistant Community Manager

Assistant Community Manager

Reports to: Community Manager

Supervises: 0

Wage Status: Hourly/ Non-Exempt

Founded in 2007, Impact Communities is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services focused primarily on Manufactured Housing. The principals of Impact Communities have over 20 years’ experience in the Manufactured Housing industry and are widely recognized as one of the most successful in the industry. As an affordable housing option to apartment living, Impact believes that every family deserves to have the opportunity for home ownership and to live in a supportive and safe community with their own yard. Our employees work hard each day to ensure we are making an Impact for those that choose to call one of our communities their home.

Job Summary:

The Assistant Community Manager is responsible for assisting the Community Manager with ensuring the community generates a satisfactory cash flow, the property is maintained in accordance with Company standards and assures customer/tenant satisfaction. The Assistant Manager will manage the property in the absence of the Community Manager.

Job Responsibilities/ Essential Functions:

• Promptly answer telephone and email inquiries with the goal of obtaining an appointment to show the community to prospective residents.

• Greet Prospective residents, demonstrate the features and benefits of the community, vacant homes and amenities, explain terms of occupancy, and provide information about the local area.

• Assist with the sale of homes to prospective residents and obtain a holding deposit and application for occupancy or waiting list.

• Promptly follow up with prospective residents whom have not yet leased to continue the lease and or sale process.

• Determine and certify the eligibility of prospective residents following governmental regulations and company procedures.

• Assist the Community Manager and Sales manager with all Marketing and Sales activities including advertising promotions, marketing surveys of competitors’ activities.

• Pursue and collect rent payments and accurately record remittance.

• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

• Prepare, submit and maintain accurate record reports, and documents.

• Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.)

• Provide information and reports in coordination with other departments as needed.

• Conduct all activities in accordance with HUD regulations and Fair Housing requirements.

• Process move in and move out documents.

• Other duties as required or assigned.

Education and Experience:

• High school diploma or equivalent or a combination of education, training or experience.

• Property Management experience preferred.

• Ability to be detail oriented and well organized.

• Must have and maintain a valid Driver’s License in the state of residence.

• Must be able to communicate effectively both verbally and in writing.