DevOps Engineer

Impact is looking to add a DevOps Engineer to our growing Managed IT Operations team. The role will be responsible for developing, supporting and maintaining automation routines for the toolsets and systems utilized by the clients (Impact Stack) and the technologies used by the engineers to support our clients (Impact Toolset). The ideal candidate is extremely versatile in a variety of technologies, is always eager to adopt and learn about new technologies and focuses on efficiency improvements for all of Impact's solutions offerings. Documentation is 30% of the job, and candidate must have excellent writing and documenting skills. Providing guidance and supporting other engineers with a positive attitude is a must. Learning new technologies is a major driver of success within this position.ResponsibilitiesTechnicalAutomate technical workloads where possible, usually related to deployment of new services, tenant setups and/or baseline configurations, across all Impact approved/authorized solutions that represent its 'stack'Orchestrate the interaction of all Impact solutions' technical processes to deliver service packages for newly signed customersStudy and continual self-education of relevant Application Programming Interfaces (APIs) to support the goal of automating solutions-related technical workloadsDevelop tools on-demand (scripts, automation policies, runbooks, etc) to promote an automated work cultureManages, maintains and supports baseline security and operational hygiene of all automation solutions developed and utilized in productionManages, maintains and supports all documentation for all automation solutions developed and utilized in productionWork with and support internal and external customers where necessarySupports MIT employees by answering questions, tracking issues, monitoring changes and resolving or escalating problems per company guidelines. Acts as final escalation point on all MIT trouble tickets.GeneralTracks and reports on ticket activity to ensure consistent and accurate ticket entry.Review and maintain the Managed Information Technology (MIT) service delivery processesParticipates in ongoing training and attainment of manufacturer certifications.Maintains relationships with vendor contacts that are beneficial to the company.Keeps all documentation in the centrally located team customer documentation location so nothing is kept secretive.Professional DevelopmentDevelop personal skills to efficiently and effectively work individually and as a member of the Technical Services teamParticipate in company-sponsored job-related activities and training to further develop your technical skillsAttends relevant company in-house trainingAttend one related seminar/class annuallyRequired to complete one relevant technical certification annuallyThings We Are Looking ForEducationBachelor's degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.Technology SkillsDevOpsExperience with and understanding of APIsUnderstanding of DevOps tools including, but not limited to:Source ControlContinuous IntegrationConfiguration ManagementDeployment AutomationOrchestrationCloud Platforms (Microsoft-related, primarily)ContainersScripting and AutomationUnderstanding of loops, arrays, hashtables, objects, properties, methods and other concepts related to the requirements of the automation tasks assignedUnderstanding of error handling and its importance to the overall success of the automation tasks assignedExperience with various scripting and/or programming languages including PowerShell, Visual Basic, Command Line, BASH, Python, Javascript, etc.Mobile operating systems (iOS, Android, Windows)Excellent knowledge of our supported software and technologieseAutomate, IT Glue, N-Able/N-Central, Network Detective, MSP Complete and all others as assigned.Certificates, Licenses, RegistrationsCurrent - CCNA, VCPExperienceMinimum 7 years of experience as network/systems engineer (3 years within an MSP)Benefits20 days of PTO12 paid holidaysFlexible Sick Day PolicyPaid Maternity & Paternity LeaveComprehensive Health, Disability Life, Dental and Vision Plans401(K) match & retirement plansStudent Loan reimbursementOn-going training & development opportunitiesPDN-96c74b90-53ca-4040-825b-2bb826375a83

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