Quality Assurance Manager

Job Title: Quality Assurance Manager

Location: Decorah, Iowa

Salary: $80-100K

Job Summary of the Quality Assurance Manager: The Quality Assurance Manager is a member of the Processing Management Team, uses quality experience and expertise to manage the Quality systems, ensuring best practices and results in production and products. Maintains FSSC 22000 certification and QMS requirements, leads new initiatives toward process improvement and best practices in quality administration.  Works positively with production and quality staff to meet goals, find solutions, and drive positive change toward ever-increasing efficiency.  

Job Responsibilities of the Quality Assurance Manager:  

• Maintain FSSC 22000 Certification.
• Ensure Quality Management System processes and documents are in place and employees are trained.
• Perform periodic QMS review with the Management Team. Develop and track objectives for quality, product, and process improvement.
• Customer Concern Management. Investigate customer concerns, perform Root Cause Analysis, and develop Corrective and Prevention Actions
• Oversee internal and external audits.
• Quality Liaison with current and perspective customers. Ensure required documents are requested from the customer and maintained.
• Responsible for maintaining third party certifications including Kosher, Halal, and Organic.
• Provide oversight and training to Internal Audit Team.

• Provide QMS & Quality Awareness Training to new and existing employees.

§  Provides leadership and guidance to Quality Technicians.

§  Lead the Food Safety Quality Culture Team.

Education & Experience of the Quality Assurance Manager:

• 5 years’ experience in Quality Management Systems in a food manufacturing environment is required.
• Bachelor’s Degree in a highly related field.
• ISO and QMS expertise.
• Experience maintaining customer complaint processes and mitigation.

• Advanced knowledge of Lean, Six Sigma, and Project Management best practices a plus
• Working knowledge of EXCEL spreadsheets, Microsoft Office Suite, and various quality documentation software
• Above average attention to detail
• Strong multi-tasking abilities
• Above average ability to communicate orally and in writing
• Able to work independently and safely