Showroom Sales Associate

Overview

American Osment, a division of Imperial Dade, leading national distributor, has a job open in Birmingham, AL. Our Showroom is seeking a customer service associate that will act as a connection by providing product and service information, and resolve developing problems that our clients might face with precision and competence. The qualified individual should possess an outgoing attitude and be genuinely delighted to assist customers, be tolerant, empathetic, and intensely communicative. Customer service associates should hold confidence with troubleshooting and have the ability to work independently. The main goal for this position is to ensure exceptional service standards and sustain high customer satisfaction. The schedule for this position is Tuesday through Friday from 8:00am to 5:00pm cst.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 90,000 customers through our footprint of 125 branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities

You will:

• Handle high volume calls
• Interact with customers in Point-of-Sale environment
• Identify and evaluate customers’ needs
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Qualifications

You have:

• 18 years of age
• High School Diploma or General Education Development (GED) or equivalent
• Some proven customer support experience or experience as a client service representative
• Strong phone administration skills and active listening capabilities
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Complete pre-employment testing
• Ability to lift 40 pounds comfortably and unassisted

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.