Collection Team Lead

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates!

At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.
Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer gym membership subsidies to support your health and fitness goals.
Preparing for your future: Imperial PFS offers a RRSP with a company match

JOB SUMMARY 

 To manage and mentor the Collections team to help IPFS become the market leader by delivering innovative financial & technology solutions to help our customers, partners and investors achieve their goals. The individual performing this job will assist in leading the collections team in the Region.  The Collections Lead will work a territory to learn the business. They will assist the Regional Collection Manager with the planning and directing of the collection associates. This person will help monitor charge offs and review the client’s portfolio to see if changes are needed. This individual will help review fraud reports monthly to help protect the region. This person will work closely with the collection manager to review and handle problem accounts as well as any suspicious activity. The Collection Team Lead will monitor the regions over 60-day ratio, charge off ratio and current ratio.

KEY RESPONSIBILITIES:

•        Consistently working with Regional Collection Manager to ensure performance measurements are met as a department.
•        Responsible for a territory to ensure a balance of business understanding and team awareness.
•        Responsible for monitoring the team statistics for over 60-day ratio and charge off ratio
•        Responsible for implementation of strategies for reaching goals, maintaining current business, and helping to reduce charge offs
•        Reviewing any large charge offs in the context of client portfolio to see if changes in program or rates should be suggested or required
•        Ability to analyze and resolve problems by coordinating with appropriate departments and personnel
•        Alert manager of problem accounts and meet as needed until these accounts are resolved
•        Ensure and maintain the financial integrity of accounts in branch portfolio by maintaining complete and detailed records of transactions related to assigned portfolio
•        Responsible for monitoring accounts that are potential charge offs.
•        Review charge offs
•        Review fraud reports monthly and ensure proper posting.
•        Participate and assist in the coordination of the Collection Team meetings. Consistently bring solutions, ideas, and input to the meetings
•        Partake in the training of IPFS Collection Associates
•        Mentor and lead by example with fellow associates
•     Other duties as assigned

PREFERRED SKILLS:

•        Leadership Skills
•        Detail oriented
•        Strong communication skills
•        Excellent Customer service skills
•        Strong problem-solving skills
•        Team-oriented
•        Good organization skills
•        3-5 Years of experience in premium financing or related field

EDUCATION QUALIFICATIONS:

College Degree or 3-5 years’ work experience