Client Care Advisor - West Side

In The Bag Cleaners is seeking to hire a detail-oriented and client-friendly, full-time Client Care Advisor at one of our West side locations. This position will be Monday thru Friday from 1:00 pm – 7:15 pm and every other Saturday from 7:45 am – 2:15 pm. Care advisors are responsible for serving clients' laundry and dry-cleaning needs with promptness, politeness, professionalism, and personalization.

Benefits - In The Bag Cleaners:

· offers opportunity for pay raises every 6 months

· Sundays off as well as every other Saturday off

· health insurance

· 7 paid holidays

· free and discounted dry-cleaning and laundry services

· opportunity for advancement and promotion

· set schedule

· cross training opportunities

· paid time off

Responsibilities of a Client Care Advisor may include but are not limited to:

· Ensure professional customer service is provided and establish relationships to use the names of clients.

· Provide detailed descriptions of each item within our POS system. Note certain care needs, such as delicate and handwashing items, check for damage prior to cleaning, and verify the piece count.

· Assist clients with drop-offs and pick-ups, payments, and any questions they may have.

· Troubleshoot and resolve issues as needed.

· Promote sales, specials, and subscription programs.

· When necessary, assist at other locations within Wichita, Derby, and Andover.

· As a reminder, this position does not involve cleaning client’s items, but working in a retail location as customer service.

What are we looking for:

· Promptness: The ability to service clients at a quick pace to keep their pickup/drop-off easy and timeless.

· Politeness: Treating our clients & team members with the upmost respect.

· Professionalism: Being on time, communicating effectively with the team, and supporting team members.

· Personalization: Treating each client and team member as an individual. Speaking to the client on a first name basis, getting to know each and every person you come to encounter.

Why choose In The Bag Cleaners? In The Bag Cleaners is the largest dry-cleaning company in the state of Kansas! Our growing family of managers and technicians truly enjoy serving our clients, and we collectively boast over 450 years’ experience at In The Bag Cleaners to prove it. We open our doors to clients in 12 convenient retail locations and provide citywide pickup and delivery to both homes and offices. In The Bag Cleaners is family owned by Dave Coyle, a Wichita resident for more than 20 years and a giant fan of good manners and good neighbors.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person