E-Banking Specialist

Deposit Operations seeks a self-motivated individual to join our team.

Summary:

The specialist provides product support by maintaining a subject matter expert knowledge level of Remote Deposit Capture (RDC). The specialist will also provide back-up support for consumer and business facing Internet based and card products. The scheduled work hours for this position are Monday through Friday, 8:00 am to 5:00 pm.
Required Experience:

Essential Duties and Responsibilities include the following. Other duties may be assigned that are reasonably within the scope of the position.

• Remote Deposit Capture (RDC)

o New customer setup and support.

• Back-up support for:

o Commercial Credit Cards

o Retail Digital Banking

o Digital Business Banking

o Debit Card Products

o Debit Card Disputes

o Mobile Deposit

o Retail, Treasury and Customer Service support provided via; phone, chat, email and Case Management

• Other Duties as assigned.

While this list may seem extensive, please realize that our department prides ourselves in being cross trained and all of the listed processes will be taught over time.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree or higher is preferred; Six months to one year related experience and/or training required in area of Online Services support experience recommended. Previous banking experience preferred.

Knowledge, Skills and Abilities

Excellent organizational skills are a must. Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write and comprehend simple instructions, short correspondence, and memos.

Mathematical Skills

Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must also possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Requires ability to use good judgment in making routine and complex decisions; Must be goal oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.

Computer Skills

To perform this job successfully, an individual must be proficient in all Microsoft Office programs, with an ability to quickly learn other bank related programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

From: INB