Technical Customer Service Support - ONSITE (Audubon, PA)

Description

At InBody BWA, Inc., our focus is partnering with researchers and clinicians to address the gaps in healthcare for improved patient outcomes. By elevating assessments with accurate body composition, disease progression can be monitored and managed more individually. With over 6,000 peer-reviewed publications in various clinical applications, Mayo Clinic has validated us at 98% to Dual-energy X-ray absorptiometry (DXA). 

Job Title  

Technical Customer Service Support

Position Type  

Full-Time Non-Exempt

8:00am to 5:00pm with flexibility as needed based on business needs 

Supervisory Responsibility

None

Pay Range

$24.00 to $27.00/hr

Reports to

Warehouse & Logistics Operations Manager

Job Description

We are looking for a Technical Customer Service Support professional to provide technical support solutions to our customers. This role requires the ability to determine the best possible approach for upgrades and troubleshoot daily issues to identify long-term solutions, while maintaining a customer-centric approach. The candidate must thrive in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

Responsibilities

• Technical and support liaison between team and customers
• Troubleshoot problems and drive resolutions
• Answer customer inquiries and resolve customer issues through various means of communication
• Escalate unresolved issues to relevant internal teams
• Collect prompt and accurate customer feedback
• Accurately and efficiently enter required information into computerized systems and databases

Requirements

• Excellent oral, written, and interpersonal communications skills
• Working knowledge of cloud/phone apps
• Strong technical aptitude
• Strong customer service skills
• Willingness to roll up sleeves and get the job done
• Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
• Must be able to lift 75 lbs

Benefits Summary*

• Medical (PPO), Dental, Vision & Life Insurance*
• 401K Plan with up to 3% company match*
• Job-related training reimbursement*
• Paid Vacation Time / Sick Leave*
• 11 paid holidays per year

  *The above-stated benefits may change without prior notice and will begin after completing the 90-day introductory period