Pre-Sales Solutions Engineer (Colombia)

• Role Title: Presales Solutions Engineer
• Direct Report: Director of Solutions Engineering
• Area: Customer Success
• Location:  Colombia

We are a digital identity company that believes in a future where customers can perform any transaction without friction. We enable banks, fintech, retailers, marketplaces, healthcare systems, and many others to provide more secure and delightful experiences to their customers. Through our flagship suite, Incode Omni, we offer an end-to-end omnichannel identity platform that helps businesses address all of their identity needs, from digital onboarding and know-your-customer (KYC) to omnichannel authentication and more.We’re in the process of rapidly scaling our close-knit team and we’re looking for leaders who are curious, driven, and excited by ownership!

The Pre-Sales team are the bridge between sales and customer success. Supporting the sales team in scoping out the real value in every deal. The presales engineer is a skilled, dynamic, and determined individual who is process-driven with strong attention to detail, with impressive interpersonal skills that allow developing long-lasting relationships with customers and colleagues. Comfortable with numbers and drawing insights from analytics to adapt and improve our business processes.

Responsibilities

• Drive new customer acquisition and achieve revenue target by providing technical expertise during the sales process
• Provide technical discovery, qualification, and solution requirement gathering
• Take a consultant approach to understand business an technical customer challenges to propose the best Incode solutions for their business
• Prepare and present demos of the different Incode solutions
• Take ownership of technical and functional presentations
• Have infrastructure/architecture discussions with prospects and customers
• Take ownership of the different types  of  POCs delivered during the sales cycle and collaborate with Customer Success Group for the next steps   
• Help the AE in the presentation of Proposals for the customer
• Develop and contribute to internal and external knowledge bases
• Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Requirements

• BS degree in Engineering, Computer Science or related field
• Minimum 5-years’ in a technical pre-sales role experience (Solution Engineer, Technical Presales, Technical Architect)  ideally in an enterprise SaaS environment
• Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
• Experience in integration and implementation of web-based platforms and mobile apps
• Understanding of APIs, SDKs, microservices, and cloud computing technology
• Familiarity with AWS and Docker is a plus
• Experience with swift, java, java script.
• Experience with mobile app frameworks such as react native, flutter, angular is a plus
• Passion for customer service and ownership of the customer experience including comprehensive business problems
• Working knowledge of biometrics or identity software is ideal as well as AI software
• Proven track record of resolving issues and risks in a cross functional and collaborative way.
• Confident, and you easily build relationships when working with your customers and internal partners.
• Naturally curious, eager to learn and proactive in sharing knowledge with others.
• Able to work in a fast-paced environment with a strong sense of urgency in delivering demos, POCs and proposals for the customers
• Highly motivated, able to multi-task and be resourceful
• Fluent in English (must).