Senior Research Support Specialist
Job Posting for Senior Research Support Specialist at Independence Blue Cross Careers
Description:
The Senior Research Support Specialist’s duties include, but are not limited to:
Work with various operational areas to ensure all compliance levels are met.
Provides regular status reports on all outstanding tasks.
Ensure all Inquiries are researched accurately and resolved timely per department guidelines.
Monitor each inquiry and follow up regularly and timely as needed.
Escalate issues as they arise to Senior, Lead and/or Management for communication to clients or partner.
Interact with all internal and external partners across multiple related departments as needed.
Identify, track, and report specific trends and issues related to inquiries and system issues.
Assist in resolution of all internal requests from diverse areas (via Service Now incidents) as directed by Senior, Lead and/or management.
May perform other duties as required by management.
Ability to work from home, which includes wi-fi capability and a quiet, confidential workspace.
Bachelor's degree preferred. In lieu of degree, must have 1-3 years relevant experience.
Working knowledge of Self-funded Health insurance products, Ancillary products, (e.g. Dental, Vision, Prescription), the Affordable Care Act, HIPAA laws, and relevant state laws and regulations
Proficient with Microsoft Excel, Access, Word, and Outlook. Ability to think critically and resolve problems
Ability to think critically and resolve problems.
Strong attention to detail and the ability to excel in a high paced environment
Excellent written and verbal communication skills
Ability to multitask and prioritize activities.
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Compliance Management Skill
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Income Estimation: $54,023 - $122,007
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Income Estimation: $61,982 - $82,085
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Investigations Skill
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Income Estimation: $55,669 - $81,251
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Income Estimation: $56,001 - $87,864
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Job openings at Independence Blue Cross Careers
Philadelphia, PA
Full Time
Philadelphia, PA
Full Time
Philadelphia, PA
Full Time
Philadelphia, PA
Full Time
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