What are the responsibilities and job description for the Answer One Team Leader position at Independent Bank?
Be Proud, Be You, Be Independent!
Are you an experienced banking professional looking to take the next step in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
About The Job:
The AnswerOne Team Leader reports directly to the AnswerOne/Branch Support Manager and is responsible for the progressive improvement of the AnswerOne representative team. The Team Leader oversees daily activities in AnswerOne such as daily assignments and scheduling.
Why You Should Apply:
- Competitive compensation package.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Community-focused events and volunteer opportunities.
What You Will Do:
- Responsible for providing management support of AnswerOne representatives including, but not limited to, being involved in interviews and selection, training and coaching/career development to ensure a well-qualified team and to enhance operational success.
- Provides technical and procedural support to IB personnel. Fact find, track, resolve and escalate issues as appropriate.
- Ensure adequate controls and information security is maintained at all times.
- Take ownership of calls and email requests, keep staff informed of issues and progress. Manage escalated calls and issues.
- Provide support to, Treasury Management, IT, Fiserv Coordinators, The Hub and various Deposit Ops departments as it applies to system and technology issues.
- Backup assistance to AnswerOne Manager for escheatment, W-8, B, C Notices, Federal Withholding and other assigned duties of the Deposit Product Specialist.
- Involvement in initiatives related to system and product upgrades including creating and maintaining related procedures and processes.
- Adhere to and monitor activities within a service level standard.
- Prepare and distribute monthly reports as necessary.
- Overtime expected for situations that require involvement before/after hours, weekends and shift coverage due to department responsibilities, extenuating circumstances, etc.
- Performs other related duties as assigned.
What We're Looking For:
- Excellent interpersonal, written, verbal, presentation and communication skills. Ability to communicate and work with all levels of internal and external clients and bank management.
- 2 years AnswerOne Support experience and/or banking experience including advanced proficiency in such applications/processes as DNA, Instant Open, Nautilus and overall Branch Operations preferred.
- Advanced knowledge of bank technologies, troubleshooting and technical proficiency to perform duties effectively with minimal instruction.
- High School Diploma required. Associates Degree preferred.
- Comprehensive experience with DNA and Instant Open, a clear understanding of branch related procedures and fraud preventative tactics.
- Advanced level of knowledge in Office 365 applications including Word, Excel, Outlook, and other software/hardware IT related systems.
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)