Delivery Agent

POSITION SUMMARY:

The delivery agent is primarily responsible for ensuring the safe and efficient delivery of IPC products – direct to customer.

DUTIES AND RESPONSIBILITIES:

Delivery/Shipping Preparation:

• Sorts jobs for direction of delivery
• Determines most efficient delivery route based on customer location and product on board vehicle
• Prepares skids for shipping or delivery, shrink wrapping and banding as necessary
• Loads delivery vans
• Ensures delivery receipts and labels are in order

Delivery of Products

• Follows established pickup and delivery schedule
• Follows all Independent customer service philosophies in the performance of delivery duties and delivers customer product
• Creates hand written delivery receipts for customer signature as needs dictate

Performance of Miscellaneous Duties

• Cleans shipping equipment, vehicles and work station
• Reports any errors or problems with orders or equipment to the supervisor
• Stocks shelves with bindery supplies
• Maintains delivery vehicles as required- to include notifying the supervisor of necessary maintenance
• Loads common carrier trucks using appropriate transport equipment
• Follows all established safety rules and procedures
• Ensures high quality customer service to internal and external customers- assists by answering questions, providing shipment and delivery information
• Communicates any delays, issues or changes to applicable departments

REQUIREMENTS:

• Appropriate licensing credentials – CDL
• Strong ability to communicate with people at all levels- this includes professional verbal communication that is free of vulgar language and other inappropriate use of words
• Solid understanding of appropriate dress guidelines when working with customers and the ability to represent IPC in a professional manner and exceed customer expectations.
• Ability to provide high quality customer care- in person, via phone and email (this includes- wearing the company shirt, following all hygiene guidelines and other applicable company policies.)
• Knowledge of how to safely operate a forklift a plus but willing to train.

SCHEDULE:

Full-time, Hourly, Monday – Friday 7:00am – 3:00pm

STARTING WAGE:

This is an hourly position and beginning wage will be in line with experience.

WHY WORK AT INDEPENDENT PRINTING & PACKAGING:

At Independent Printing & Packaging we have a passion for our craft and we’ve spent years perfecting it! We offer an ever-evolving, positive employment experience to our teams. We work hard to maintain a positive environment in which to work and believe in a strong corporate culture steeped in mutual respect, integrity, and professionalism.

Our team members enjoy…

• A culture fueled by creative, motivated, talented people.
• A relevant, fast paced environment where you can make a difference.
• Employment opportunities… designed so that employees excel and grow within our company.
• A clean, climate controlled facility to include air conditioning in the summer months.
• A competitive compensation and benefits package.

FOR CONSIDERATION:

For immediate consideration, please submit a resume and/or completed application to Tonya Dimmer at tdimmer@independentinc.com.