Member Management Customer Support

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Position Description

Job Description

About us:

Skymed International Inc is a small business in Scottsdale, AZ.

This is a Full-time in-office position. This person offers administrative support and works with members directly in Scottsdale, AZ. SkyMed International specializes in providing Emergency Travel Evacuation Memberships. Work requires accuracy, independent judgment and initiative on assignments that are time sensitive in nature.

Job duties include fielding telephone calls, data entry, underwriting, Emergency Dispatch Coordinator, and customer support. This position is the first point of contact for visitors in the building and on the telephone. Therefore, ideal candidate must be calm, friendly, outgoing, with the ability to remain calm in adverse situations and always have a professional demeanor. May perform special assignments.

Requirements:
- Ability to manage multiple assignments, set priorities, and adapt to changing conditions
- Be a results-driven achiever with excellent problem solving and organizational skills
- Must be an exceptional listener and communicator who effectively conveys information verbally and in writing
- Must be willing and able to resolve problem situations with a smile on their face
- Reliable. Stable.

-Accuracy

-Attention to details
- Proficient in Microsoft Office
- Training as required/needed for responsibilities
- Ability to ask for assistance without hesitation
- Maintain calm and professional within high pressure atmosphere with critical decision making capability

Primary Duties:

-Answering phone calls in a calm, polite and professional manner

-Manage Communications from the answering service and incoming emails to member services.

- Provide exceptional customer service to all members and guests
- Process financial transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Handle member inquiries and resolve any issues or concerns in a professional manner
- Maintain a clean and organized work area
- Adhere to all security and compliance procedures to ensure the safety of member accounts

Qualifications:
- High school diploma or equivalent required
- Previous experience in sales or customer service preferred
- Basic math skills for accurate transaction processing
- Familiarity with financial sales concepts and products
-Experience working with public relations professionals a plus

-Excellent verbal and written communication skills

-Ability to multi-task in a fast-paced environment

-Minimum typing speed of 50 wpm (words per minute)

-Experience with Microsoft Office Suite, required

-Experience with Adobe Creative Suite, preferred

-Experience with SharePoint, preferred

-Willing to execute day-to-day tasks and work independently

-Good entrepreneurial work ethic and a desire to “get the job done”

-Willingness to share own ideas, even amongst senior staff and board members

-Ability to prioritize and follow through effectively

We offer competitive pay and benefits package, including health insurance, retirement plan options, paid time off, and opportunities for career growth.

If you are a motivated individual with a passion for providing excellent customer service in the financial industry, we encourage you to apply for the Member Management Services Representative position. Please submit your resume and cover letter detailing your relevant experience.

Note: Only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.
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Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:
-401(k)
-401(k) matching
-Dental insurance
-Health insurance
-Paid sick time
-Paid time off
-Vision insurance

Experience level:
2 years

Physical Setting:
Office

Schedule:
-8 hour shift
-Day shift
-Monday to Friday

Work Location: In Office