Operations Coordinator

Overview

Voted one of INC.’s Fastest Growing Companies in 2022, IndeVets is a company devoted to making the lives of veterinarians better. Surprisingly, vets are overworked, burned out, and struggle to balance the extreme demands of their work with family and their personal lives. Compounding this, they are burdened with extraordinary student debt and many report that being a vet isn’t what they expected or dreamed it would be. IndeVets has created a whole new way to practice that puts vets first. We partner with forward-thinking practices that share our high clinical standards and our values because we believe vets deserve way more than a job that pays the bills; they deserve a job they love. 

Our team is growing faster than a Great Dane and we are looking for more amazing people to join our mission. 

Responsibilities

We’re seeking a motivated Operations Coordinator to be part of a great team working together to coordinate Support Operations. Operations Coordinators are positioned at the heart of the company and handle client, employee, and headquarter requests.

The right candidate will have previous experience in a high-volume customer service position. Excellent attention to detail and ability to handle multiple priorities is a must!

This is a great position for an independent customer service professional looking to grow their career.

Responsibilities:

• Provide excellent customer service to clients, employees, and HQ departments
• Act as primary support operations intake and triage coordinator
• Assist with operations management by triaging support requests, tracking progress, and following issues through to resolution
• Support Headquarters in day-to-day operational tasks, including task management, communications, data entry, light data analysis, and reporting

Qualifications

Qualification Requirements:

• Superior communication and customer service skills
• Data entry and light data analysis experience is preferred
• Previous experience in a high transaction volume position
• Computer proficiency with MS Office, CRM technology, and project management software experience
• Ability to juggle multiple priorities

Benefits 

Did we mention we have competitive pay and great benefits? Specifically:   

• Medical Insurance with a monthly Company contribution  

• Low-Cost Dental and Vision Insurance  

• Company-Paid Short-Term Disability Insurance 

• Low-Cost Long-Term Disability Insurance  

• Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance  

• Voluntary Employee, Spouse, and Dependent Life Insurance  

• Company-Paid Employee Assistance Program (EAP) 

• Paid Parental Leave 

• Generous Paid-Time Off 

• 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period 

About Us 

Our HQ may be in Philadelphia, but we provide flexibility to work from your home office! 

Founded in 2018, IndeVets is on a mission to bring balance, fulfillment, and joy to veterinary medicine. We have created a whole new way to practice veterinary medicine that puts vets first. We provide the freedom of relief work, the stability of an associate position, and a team dedicated to helping vets thrive. We unite thousands of hospitals with the nation’s top veterinarians to deliver what matters most in animal care—happy, healthy doctors performing at their best. Officially certified as a Great Place to Work®!    

IndeVets is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free from discrimination based on race, color, religion, sex, national origin, age, disability, or any other status protected by law. This commitment extends to all aspects of employment, including hiring, promotion, compensation, and other personnel actions. IndeVets complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We encourage diversity and welcome candidates from all backgrounds. 

Please be aware that the only legitimate form of email, correspondence, and recruiting comes from an @indevets.com email address. If you suspect you have received fraudulent communication from someone impersonating an IndeVets employee, please contact security@indevets.com immediately.