SharePoint Administrator

JOB SUMMARY: We are looking for a highly capable SharePoint administrator to manage our SharePoint environment. You will be configuring our SharePoint platform, adding document libraries, and developing shared storage space and backup procedures. To ensure success as a SharePoint administrator, you should exhibit solid knowledge of Windows operating systems and the ability to create a positive experience for end-users. An outstanding SharePoint administrator will be someone whose expertise results in smooth integration and efficient online collaboration. SPECIFIC RESPONSIBILITIES: Create and manage MAHEC’s SharePoint sites including integration with other systems such as Active Directory. Ensure optimal uptime and reliability of SharePoint sites. Work directly with and back up other engineers on items including server network security, server management, collaboration systems (WEBEX), and escalated Tier 2 trouble tickets. Will also work directly with user account control, service desk, informatics, data systems and IT training as an integral part of the overall IT department. Provide SharePoint support and end-user training. Collaborate with other MAHEC teams to identify optimal solutions, modify systems, ensure reliability, and effectively meet organizational needs. Deploy, debug, and execute projects and initiatives that have organization level impacts. Be part of the after-hours Tier 2 support rotation. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Cloud Services Engineer may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area of expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS Microsoft SharePoint management Proven experience with the design, creation, and management SharePoint sites and services, including OneDrive and Teams Previous experience working with Microsoft 365. Familiar with security best practices to maintain data integrity and policy compliance Backup/augment Cloud Services Engineer Account Management Familiarity with aspects of AD account management including PowerShell scripting for certain functions Backup/augment account management team SharePoint Training Demonstrated experience providing training and support related to SharePoint and other Microsoft 365 services Experience collaborating with other team members to develop online and in-person training for staff Demonstrated ability to troubleshoot and solve problems effectively using resources appropriate to the issues that need addressed. PHYSICAL DEMANDS Job is typically sedentary, but applicant should be able to lift 50 lbs. SUPERVISORY RESPONSIBILITIES: None EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS: Bachelor’s degree in an IT related field plus 2-3 years’ experience or an equivalent combination of the two PREFERRED QUALIFICATIONS: Bachelor’s degree in an IT related field plus 10 years’ experience plus IT related industry standard certifications such as Cisco, Microsoft, CompTIA Experience in a healthcare setting highly desirable REQUIRED LICENSES: None SCHEDULE: Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per work week; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. POSITION COMPENSATION: salary range starts at $71,500 At MAHEC, we strive to equip all team members with Total Rewards (pay benefits) to honor their service, support their health, manage their financial security, build their career, and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption. MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description. If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities. Thank you for your interest in employment with Mountain Area Health Education Center in Asheville, NC, where we are committed to improving health in western North Carolina through innovative health professions education and compassionate healthcare. MAHEC was established in 1974 to improve training and retention of healthcare professionals across our region. We are dedicated to excellence in clinical care, health professions education, and innovative practices that can be replicated nationally. The largest of the nine state AHEC's, MAHEC serves NC's 16 westernmost counties to address national and state concerns with the supply, retention, and quality of health professionals especially in rural areas.