Assistant Director of Graduate Advising and Student Services (Student Services Generalist)

THE O'NEILL SCHOOL - BL SPEA (BL-SPEA-IUBLA)

Founded in 1972 as SPEA, the O'Neill School of Public and Environmental Affairs is a world leader in public and environmental affairs and the largest school of public administration and public policy in the United States, boasting an alumni network of more than 36,000.

Our Mission

The O'Neill School of Public and Environmental Affairs works to build a better world by helping people solve complex problems at the crossroads of policy, management, and science. We promote sound decisions, well-managed organizations, just and healthy societies, and a sustainable environment through education, scholarship, and civic engagement. We give our students the knowledge and skills to have a significant impact in diverse settings around the globe.

Our Guiding Values

Our commitment is shaped by these shared and guiding beliefs:

• All people deserve to live in thriving and sustainable communities.
• Strong, healthy communities depend on well-educated, innovative and ethical leaders, and informed and engaged citizens.
• Creative, current, and rigorous research informs sound decision-making.
• Leaders need both relevant information and the skills necessary to interpret and use information and data effectively.
• Successful leaders must be able to bridge public, private, and nonprofit sector boundaries.
• Conversation and collaboration among individuals with diverse perspectives, backgrounds, and skills leads to more vibrant ideas and solutions.

We seek to foster a welcoming and inclusive workplace environment at O'Neill and in our team, ensuring all individuals are valued and recognized for their contributions, talents, and unique perspectives. Diversity information found here.

The Assistant Director of Graduate Advising and Student Services is an integral position within the O'Neill School's Master's Programs Office (MPO). The MPO serves all students enrolled in a master's degree or graduate certificate program in the O'Neill School and all prospective students who are interested in pursuing a master's degree or graduate certificate program in the O'Neill School. The MPO is home to all administrative functions that relate to master's student enrollment management and current student services including but not limited to recruitment, admissions, financial aid, advising, engagement, and records.

Department Specific Responsibilities

• Serves all O'Neill master's degree and certificate students.
• Responsible for advising master's students.
• Ensures that degree plans will lead to timely graduation.
• Plans and implements co-curricular student programming.
• Executes a robust onboarding and orientation experience.
• Delivers effective, efficient, and consistent current student services that contribute to the academic and professional success of O'Neill master's students.
• Advises residential and online master's students in the O'Neill School.
• Monitors and support students who are at-risk or on academic probation.
• Ensures the execution and implementation of the O'Neill Graduate Onboarding Canvas course and Master's Student Handbook.
• Leads engagement programming designed to engage and support all O'Neill master's and certificate students, including the MPO's new student orientation program.
• Collaborates with the O'Neill Career Hub and faculty to provide co-curricular and enrichment opportunities for O'Neill master's students.
• Ensures the successful delivery of special events and recognition ceremonies for current master's students.
• Administers and evaluates all student services assessments including surveys that are sent to students when they begin and exit their degree programs.
• Supports international graduate students in O'Neill, in collaboration with colleagues in O'Neill and IU's Office of International Services.
• Collaborates with the Master's Programs Office enrollment management team to ensure a seamless transition for admitted students as they matriculate into their degree programs.
• Executes the incoming and current student communication plan for both residential and online students.
• Assists in coordinating O'Neill Online week, a week-long in-residence course for O'Neill Online master's students.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in related field

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote 1 day a week and in-person work 4 days a week), subject to change in the future based on university policy and business needs.

Bloomington, Indiana

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

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Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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