Qualification specialist

Summary of Position : The individual in this position has the primary responsibility to connect with inbound and outbound callers using telephony system to qualify students from a variety of lead-generating sources and avenues as needed.

By using telephony and other communication mediums, this position answers questions, directs callers to appropriate departments, and qualifies potential students for the initial connection to enrollment counselors.

Duties and Responsibilities

• Holds to a strong culture of accountability that ensures optimal performance for answering inbound calls for departments and prospective students
• Assist with projects, reports, and auditing of Salesforce data as needed for Enrollment management teams
• Daily work in the Salesforce Management System to manage inbound cases, chats, and texts. Respond to inquiries and transfer them to the appropriate department of Enrollment counselors
• Participate in staff training sessions, meetings, and other activities as directed
• Perform any other tasks that may be assigned

Qualifications : According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

Bachelor's Degree is preferred

Experience

Prior experience in sales, customer service, or other high-paced, customer-based environments preferred

Required Skills

• Exceptional customer service skills including active listening, effective questioning, and multi-task organization
• Effective communication skills including the ability to work calmly with dissatisfied customers
• Ability to work in a fast-paced, high-volume environment
• Effective computer skills with experience in word processing, spreadsheets, and database usage
• Ability to work effectively with minimal supervision
• Ability to multi-task, connecting with students on the phone and via live chat, as well as email communications

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity.

Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eteral worth.

We refute ignorance and isolation and embrace deliberate and courageous engagement.

Last updated : 2024-05-14