IT Field Technician
Job Posting for IT Field Technician at Indigo IT
IT Field Technician
Laredo, TX
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 & 2021 Inc. 5000 list of America’s fastest growing companies, we are always looking to hire top talent in the field - come join us today!
Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure.
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 Inc. 5000 list of America’s fastest growing companies, we are always looking to hire top talent in the field - come join us today!
Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure.
SUMMARY:
Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 Inc. 5000 list of America’s fastest growing companies, we are always looking to hire top talent in the field - come join us today!
Indigo IT is seeking to add an IT Systems Technician to our growing field support team. This team is integral to ensuring the technology used by Customs and Border Protection are up to date and secure.
JOB RESPONSIBILITIES:
- Provide Tier 1, Tier 2, and Tier 3 technical support for the Department of Homeland Security and Customs and Border Protection (CBP).
- Maintain 24/7 network security to trade and passenger systems in various locations.
- Install, protect, administer, update and authenticate user access to sensitive systems, servers, hardware and software. Provide a record of all changes and configuration updates.
- Troubleshoot and fix network and client problems in Active Directory.
- Support various IT rollouts, migrations, upgrades, etc.
- Install/configure laptops, tablets and mobile devices using to ensure compliance with government security protocols.
- Install and configure data backup systems and storage devices, antivirus software and server patches.
- Travel to or remotely access CBP sites to troubleshoot and repair servers.
- Manage Active Directory policies, scripts and permissions.
- Interface with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of DNS and Proxy.
- Manage Routing Services, Switching Services, and DNS Services.
- Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC).
- Participate in new hardware and software compatibility and usability testing.
JOB REQUIREMENTS:
- Active Top Secret clearance or CBP Background Investigation REQUIRED
- 3 years experience troubleshooting/upgrading/migrating various IT systems (workstations, laptops, mobile devices, servers, printers, routers/switches)
- Working knowledge of LAN/WAN technology and network security protocols
- Experience troubleshooting software and hardware issues (Active Directory, Windows OS, etc.)
- Familiarity with Service Now ticketing system or similar tool
Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
Salary.com Estimation for IT Field Technician in Laredo, TX
$46,880 to $59,366
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