Director, Portfolio Revenue Management

ALL ROADS LEAD TO YOU...

What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be supported with all the requisite disciplines for successful hotel operations, including revenue management.

YOU ARE...

As the Director, Portfolio Revenue Management you will apply your analytical and strategic planning strengths to successfully balance inventory and demand for all hotel revenue streams to maximize total hotel profit opportunities and guest satisfaction for the hotels assigned to you.

The Director of Portfolio Revenue Management sits in our Home Office (Charleston, SC) but maybe required to travel to new or existing properties. You will play a critical role in driving revenue strategy, creating sales funnels, new market penetration, and fostering genuine relationships with ownership to influence strategic execution.

Essential Functions and Responsibilities of the job include, but are not limited to:

• Responsible for driving total hotel profit optimization using a rational, disciplined decision-making process, while managing risk under current and anticipated market conditions.
• Lead strategic planning and collaborate with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
• Conduct weekly strategy meetings for assigned properties; discuss trends and sales tactics, review results from the previous meetings and determine action plans to maximize RevPAR for upcoming events and future dates.
• Assist the sales teams with pricing of groups and business transient accounts; conduct displacement analysis as needed to determine profitability.
• Effectively communicate a compelling Total Hotel Profit Optimization vision to all relevant property leaders.
• Ensure that all revenue statistic reports, including the financial statement, are accurate, consistent, and completed by the given deadlines.
• Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Create accurate short and long-term forecasts, achieving forecast accuracy across all profit streams.
• Lead top line projections in the annual budget process and produce revenue projections as required.
• Maximize room revenue contribution through a thorough understanding of all booking channels and management of inventory and rates therein.
• Optimize pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Monitor relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
• Direct and manage all channel distribution strategies. Manage relationships with OTA partners, keeping up to date on each partner’s distribution options and extranet maintenance to ensure optimal display of the hotel.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System “owner” for RMS, CRS (PMS), Rate shopping system(s), Travelclick products and hotel specific platforms. Responsible for data quality and system hygiene, following industry best practices, recommendations, and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Motivate, lead, coach and manage team members’ performance towards achieving exceptional guest service and employee satisfaction results.
• Uphold the Indigo Road Core Values and ensure they are living, breathing principles through daily interactions.
• Lead, train, and develop the revenue managers and analysts.

Qualifications:

• Minimum 5 years Hotel Revenue Management experience of which at least 3 years was as a revenue manager in a multi-unit or resort hotel environment. Proven experience with total hotel profit optimization concepts, strategies, and processes.
• Must be located in or willing to relocate to Charleston, SC.
• University degree preferably in economics, business, or hospitality management.
• In depth knowledge in the use of automated systems including but not limited to RMS, PMS, CRS, Channel Management Tools, Extranets, as well as Microsoft Office suite is required.
• Ability to demonstrate strategic thinking, long-range planning and strong analytical skills are required.
• Ability to work independently and demonstrate strong initiative skills.
• Strong communication skills with a demonstrated ability to represent ideas succinctly and convincingly in discussion forums, written documents, or one on one conversations.
• Superior organization skills required, with the ability to manage multiple priorities under time constraints.
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment, strong interpersonal and team building skills are required.
• Must be a caring leader that builds trust and engagement by cultivating genuine relationships with open communication, empathy, and tolerance.
• Must work well in stressful high-pressure situations, make decisions and maintain composure and objectivity under pressure.
• Must be able to communicate effectively in the spoken word of English language, both verbally and in writing.
• Flexible to work nights and weekends when necessary, based on business and staffing needs.
• Must have valid driver's license.
• Must have ability to travel when needed for property visits, training conferences, sales meetings, etc.

Disclaimer: The above job description is not an exhaustive list of all of the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at Indigo Road, employment is “at will” or voluntary on both the part of the employee or employer. That’s means employment can be terminated by either party with or without notice and/or with or without cause.

Indigo Road is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state or local laws, including but not limited to race, color, sex, ancestry, age, national origin, religion, mental or physical disability, marital status, family responsibility, sexual orientation, gender identity or expression, pregnancy, personal appearances, tobacco use, matriculation or political affiliation, genetic information or any protected veteran status. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Experience:

• Hotel Revenue: 5 years (Required)

Ability to Commute:

• North Charleston, SC 29405 (Required)

Work Location: In person