Associate - Gift Department

Do you love home decor’ and design? We are looking for a creative individual to enhance our Rockport gift department. Specifically for display design & product merchandising. Position also requires customer service & sales. Immediate opening for full time schedule.

We are a customer oriented retail business. We offer only full time positions to individuals that can meet the requirements of the job and are enthusiastic, energetic, honest, hardworking, customer friendly, team oriented, happy, smiling individuals who enjoy making others feel the same as they shop at their local Ace Hardware

Our full time team members will receive benefits including medical, dental, vision, life insurance 401k, and bonuses. Are you one of those individuals?

Serving Every Customer, Every Time, with Predictable Consistency!!!

General Summary:

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness, while assisting customers as they enter the store with all of their shopping needs.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to all team members, i.e. price changes, special orders as assigned.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to Asst. Manager, General Manager, and/or Owner for follow up.
• Communicate any merchandising, cost control or sales idea to Asst. Manager, General Manager and/or Owner.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Education/Training:

High School or GED equivalent.

Experience:

Formal retail experience preferred.

Physical Demands:

Standing, walking, lifting (up to 80lbs) and climbing.