What are the responsibilities and job description for the Customer Service Representative position at Indotronix International Corporation?
Job Title: Customer Service Representative
Location: 133 Portland St, Boston, MA 02114
6-9 months contract with possible exptension
Location: 133 Portland St, Boston, MA 02114
6-9 months contract with possible exptension
Payrate: $23-$25 /hr on W2
Hiring process: Candidate will have to clear in-person interview.
Looking for English and Spanish speaking candidate
Intelligent Citizen Services Onsite Contact Center Agent The Intelligent Citizen Services Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. Onsite Operation Hours: M-F, 9:00 am 5:00 pm EST
Job Responsibilities
Interact face to face live with walk in clients
Research and resolve member questions and issues using multiple online tools and systems
Track and monitor the status for open request using multiple online tools and systems
Document all work including completed tasks and notes in an online CRM tool
Review and analyze member paperwork, forms, and activity within multiple online tools and systems
Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status
Collaborate with internal teams to research and resolve issues for Health Connector members
Collaborate with external third-party teams to resolve issues for Health Connector members
Answer member questions as needed
Answer incoming phone calls, chats, and/or emails Basic Qualifications (Required Credentials)
2 years of Customer Service experience
High School Diploma or GED
Proficiency with computers: Experience using the internet, email via Outlook, etc.
Data entry experience
Listening, verbal, and written communication experience
Microsoft Office (Excel, Word, Outlook, and Teams) experience Preferred Qualifications (NOT Required Credentials)
Former Transaction Processing Experience
Onsite 100
Hours : 8:00am to 5:00pm
Onsite 100
Hours : 8:00am to 5:00pm
Salary : $23 - $25
Customer Service Representative
Ultimate -
Woburn, MA
Brand Customer Service Representative
GRIND Management -
Boston, MA
Customer Service Representative
Interview Hunters -
Cambridge, MA
