Reception and Administrative Personnel

Indtai seeks to fill the full-time Reception and Administrative Personnel position at the Fort Leonard Wood, Missouri Army Education Center under a contract with the United States Army Continuing Education Support Services:

Qualifications

· Requires 30 semester hours of college from an accredited college is required for this position for new hires.

· Minimum of one (1) year of reception and/or administrative experience.

· Customer service skills.

· Knowledge of U.S. post-secondary education programs.

· Demonstrated knowledge and proficiency in the use of office equipment, Microsoft Office computer programs and web-based applications.

· Good command of the English language which includes the ability to read, write, understand, and clearly and effectively communicate the language.

· NACI is required for this position.

Responsibilities

· Follow clearly detailed and specific procedures IAW site Standard Operating Procedure (SOP) or similar written directive provided by the Government.

· Greet all clients, enter them into a customer management system (Customer Management Tool), determine the reason for the client’s visit or contact, and refer them to the appropriate personnel IAW site Standard Operating Procedure (SOP) or similar written directive.

· Operate basic office equipment, e.g. photocopier, scanner, facsimile, multi-line phone/voicemail systems, and basic computer programs.

· Conduct administrative aspects of group in and out-processing of Soldiers and general briefing following prepared script IAW the current site SOP or similar directive.

· Provide general information and assist Soldiers in navigating the ArmyIgnitEd system (i.e. on-duty enrollments, TA, etc.) as prescribed IAW the current site SOP or similar directive.

· Ensure client’s education record information is posted correctly IAW established ArmyIgnitEd processes.

· Open and sort mail; receive, date stamp, and distribute IAW the current site SOP or similar directive.

· Support informational briefings on ACES programs and services, to include but not limited to assembly and distribution of briefing packets and program orientation.

· Identify and recommend the ordering of education-related handouts and marketing items from sources such as the Defense Activity for Non-Traditional Education Support (DANTES) and Department of Education and ensure the display is clean, orderly and current.

· Follow specific procedures to post schedules for courses, and track classroom and facility usage.

· Report non-compliance with building use procedures to the On-Site Coordinator or Government personnel upon occurrence or IAW with local guidance.

· Follow procedures IAW SOP or similar written directive to monitor and record usage of facilities during scheduled hours of operation, and ensure facilities are empty and secured when not in use, track facility key usage, and report discrepancies.

· Catalog and assist in administration of equipment/supplies and completion of hand receipts, sub-hand receipts and Property Inventory Reports IAW with the site SOP or written directive provided by the Government.

· Arrange materials, classroom equipment, and computers as needed.

· Identify and assist in correcting safety issues, i.e. slipping, tripping hazards.

· Assist in maintaining a secure environment and assist with Random Access Measures (RAM) IAW SOP or other written directive.

· Maintain and replenish literature/literature rack, publications, and electronic and print bulletin boards, waiting areas, etc. in a neat and professional manner.

· Support special events as guided by ESO (i.e. college fairs, graduation, etc.).

· Maintain personal work area/office in a clean, neat, professional, and orderly manner;

· Ensure computers and peripherals are clean and operational.

· Maintain administrative files IAW Army Records Information Management System (ARIMS) and ACES information customer management systems.

· Review, correct, or recommend corrections to prepared documents for grammar, formatting, and validity.

· Assist Soldiers with required military training.

· Assist ESO, ESS, and Guidance Counselors as needed in conducting Education Center operations.

Skills

· Customer service oriented

· Good time management

· Team player

· Knowledge of ArmyIgnitEd

· Excellent verbal and written communicator

· Computer proficient

· Records management

· Information and referral

· Scheduling

Note: Reception and Administrative personnel are subject to the Services Contract Act.

Reception and Administrative Personnel (SCA Applies; Department of Labor (DoL) Title & Description is: General Clerk II, 01112).

Indtai, Inc. (www.indtai.com) is an Equal Opportunity Employer

Job Types: Full-time, Contract

Pay: $16.20 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• reception and administration office: 1 year (Required)

Work Location: In person