Ticket Runner

Description

Job Summary:

The Ticket Runner ensures overall maintenance of the property by troubleshooting and repairing all aspects of the apartments, leasing office, and property areas. This includes, but is not limited to plumbing, electrical, heating/cooling, carpentry, appliances, painting and drywall.

Principal Responsibilities:

• Must be willing to work on call as needed

• Must have a professional, neat, and clean appearance daily

• Schedules and completes preventative maintenance of units

• Works within the safety guidelines outlined by the Maintenance Manager and/or the Company

• With own maintenance tools, repairs structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors

• May maintain and assist in the repair of HVAC systems as required

• Maintains property by reporting issues and assisting with cleanup, landscaping, etc.

• Executes electrical, plumbing, carpentry, masonry, and painting tasks as required

• Provides excellent customer service to residents and internal stakeholders

• Prioritizes resident service requests/work orders and ensures they are completed in a timely fashion

• Performs exterior building light checks and assists with repairs and replacement as required

• Must be proficient in the use of general maintenance equipment, including, but not limited to, hand tools, paint equipment, electrical saws, ladders, and associated required safety equipment

• Reviews closed tickets daily and seeks resident feedback

• Other duties as assigned

Qualifications

Minimum Qualifications:

Education: None

Experience: Minimum one (1) year maintenance experience in the multifamily property management industry

License/Certification(s): Valid Texas State Driver’s License

Knowledge/Skills/Abilities:

• English/Spanish fluency

• Basic computer and smartphone skills

• Effective verbal communication and customer service skills

• Demonstrates professional and respectful behavior

• Ability to perform physical labor and to lift heavy objects

• Ability to understand and execute basic instructions

• Ability to multitask, use good judgement, and contribute to a team approach to work