Customer Accounts Manager

Basic Function

Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages. This position reports directly to the General Manager and supervises Customer Accounts Associates.

Primary Responsibilities

• The Acquisition and Maintenance of Customers
• Monitor and recommend payment frequency changes to the General Manager
• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Monitor the accuracy of customer classifications according to customer payment history and habits
• Payment frequency changes to General Manager based on customer payment history
• Maintain updated accurate customer information
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly truck maintenance sheet and route sheets daily
• Supervise, develop and schedule the activities of Accounts Advisers
• Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement
• Proper closing of lease agreements, CAM is second up on this process
• First up to help set and achieve renewal goals
• Update goal board daily
• Assist on deliveries and returns
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Other tasks as assigned by management

Position requires

• Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
• Good communication and interpersonal relationship skills, strong telephone etiquette and skills
• Good organizational skills, professional appearance, and good driving skills

Pre-employment

Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required testing