Manager- Service Planning

ABOUT US 

We are IndyGo, a Municipal Corporation of Indianapolis – Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals. 

WHO WE ARE 

A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It’s a measure of a city’s vitality and potential, and it reflects a city’s judgment about its civic priorities. It makes a city a better home and a better place to visit. 

At IndyGo, getting people from one place to another is much more than just moving riders; it’s about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas. 

We’re here because you’ve got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo. 

INDYGO MISSION 

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences. 

 Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.   

Diversity: We promote, embrace, and value all individuals.   

Safety: We ensure safe and secure environments.    

Excellence: We strive for quality in everything we do. 

Teamwork: We actively promote effective communication, collaboration, and partnerships.  

Respect: We value and treat all with dignity. 

BENEFITS WE OFFER 

• Full-time positions with guaranteed 40 hours/week.  
• Medical, dental, and vision (effective on the 1^st of the month, 30 days after the start date). 
• Free on-site wellness clinic for employees and their families. 
• Retirement plan (401A and 457B). 
• Tuition reimbursement. 
• Free IndyGo transportation for employees and their families. 
• Federal Loan Forgiveness Program

POSITION PURPOSE 

The Service Planning Manager leads the service planning staff while helping the Agency plan, prioritize, and fund bus stop improvements, oversees updates to bus routes per changes identified in the COA, and conducts data analysis for intradepartmental projects. 

*The salary range is $65,000 - $73,000 annually, commensurate with education and experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

To be successful in this role, an individual must be able to perform the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Manage Service Planning staff 
• Attend weekly IndyGo Leadership Meetings 
• Represent IndyGo at external stakeholder meetings 
• Collaborate with other IndyGo departments on projects that impact related bus stops and bus service. 
• Manage the Bus Stop Improvement Program 
• Update bus routes per the agency’s COA plan 
• Create and maintain all internal and public-facing maps – both print and web-based maps. 
• Review engineering designs of bus stop improvements 
• Manage a series of databases for financial and geospatial analyses.' 
• Maintain IndyGo’s ADA Transition Plan 
• Partner with IndyGo Foundation and IndyGo’s Strategic Planning Department on federal and local grant applications 
• Attend public meetings 
• Establish and maintain working relationships with citizen groups, organizations, and individuals involved in transit issues to achieve coordinated and cooperative approaches to service development to improve public awareness and operation of existing and future services. 
• Occasionally present information at public meetings and conferences 

OTHER FUNCTIONS 

• Acts as a proxy to the Senior Director over Service Planning when they are not available 
• Participates in technical committees for other department’s contracts 
• Participates in reviewing and evaluating requests for proposals (RFP) and bids (RFB) as requested. 

EDUCATION AND/OR EXPERIENCE 

To perform this job successfully, an individual must have the following education and/or experience. 

• Bachelor’s or master's degree in Public Administration, Urban Planning, Geography, Civil Engineering, or another related field, or an equivalent combination of education and experience will be considered for the education.
• Five (5) or more years of experience in transit planning or transportation planning/engineering. 

KNOWLEDGE, SKILLS, AND ABILITIES 

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. 

Knowledge of:

• Ability to communicate effectively with individuals and groups regarding corporate policies and procedures, using tact, patience, and courtesy in dealing with angry or upset individuals. 
• Ability to present technical information clearly and concisely. 
• Above-average decision-making abilities in a time-sensitive environment. 
• Ability to prioritize, organize, and manage tasks and time effectively; flexibility and adaptability are required. 
• Knowledge of federal laws, regulations, and policies, e.g., Title VI, surface transportation bills (IIJA), etc. 
• Advanced skills in MS Office products 
• Intermediate to Advanced skills in Adobe Suite Products,  
• Intermediate to Advanced skills in ArcMap or ArcGIS Pro and ArcGIS Online 
• Ability to build and maintain databases for geospatial analysis 
• Ability to maintain the bus stop improvement database used for capital planning and financial analysis. 
• Ability to develop, monitor, and maintain the department's capital budget 
• Ability to read and interpret engineered drawings for bus stop improvements. 
• Intermediate to advanced knowledge of bus route scheduling 
• Intermediate to advanced knowledge of Marion County’s roadway network and IndyGo Foundation bus routes. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. 

• Ability to work in a detail and deadline-oriented office and multi-project environment. 
• Ability to work independently with minimal supervision and rely on other team members. 
• Position requires an individual to remain stationary for continuous periods without being able to leave the work area. 
• The ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information. 
• Requires exposure to heavy machinery/equipment, excessive noise, extreme temperatures, fumes/odors, hazardous materials, and dirt/dust. 
    

IndyGo is an Equal Opportunity Employer.