Operations Support / Sales Administrator

Job ID: ABOJP00037225

Job Title: Operations Support I

Duration: 10/07/2024 to 12/28/2024

Location: 3650 West wind Boulevard, Santa Rosa, CA- 95403

Provide operational support to departmental projects or larger scale department/division-wide efforts.

Duties may include:

Tracking information and generating reports, research and follow through, schedule coordination and database management.

Responsibilities:

• Responsible for timely execution of new account set-ups and ongoing postimplementation account updates across multiple software platforms and databases for
• Abbott’s Toxicology Government Services clients with attention to data accuracy and documentation needs.
• Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket
• completion in line with key performance indicator (KPI) expectations.
• Identify, document, escalate, and resolve problems as they arise.
• Work with Implementation Specialist Led to review and revise the necessary Implementation processes and internal guidelines related to client account
• administration procedures for improved effectiveness, efficiency, and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology
• Support teams to maintain accurate client data in the system.
• Meet and maintain productivity, quality, and attendance performance metrics.
• Other duties and special projects as may be assigned.

Ideal Qualifications Of A Successful Candidate:

• High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from
• accredited college or university preferred but not required.
• Strong organizational skills are critical, including attention to detail and multitasking skills.
• Must be able to manage several open issues and continue to work them
• until closed with resolution while also potentially working on special projects.
• Experience with corporate culture along with an excellent customer service mentality.
• Must possess adequate keyboarding skills necessary for quick, efficient data entry.
• Proficiency in Excel, Word and Outlook essential.
• Salesforce CFM knowledge preferred.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as an ability to selfmotivate.
• Positive and helpful attitude.
• Strong initiative and attention to detail.

Job Type: Contract

Pay: $21.00 - $22.00 per hour

Schedule:

• 8 hour shift

Experience:

• Sales administration: 2 years (Required)
• Customer Support: 3 years (Required)
• Salesforce: 2 years (Required)
• Acquire Clients: 2 years (Preferred)

Ability to Commute:

• Santa Rosa, CA 95403 (Required)

Ability to Relocate:

• Santa Rosa, CA 95403: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $22