What are the responsibilities and job description for the Datacenter Support position at Info Dinamica Inc?
Job Details
Role: Datacenter Support
Location: Santa Clara CA ( Onsite)
Must Have Skills
Skill 1 Support new hardware installations.
Skill 2 - Perform repairs and maintenance of existing datacenter assets
Skill 3 Label and track assets accurately.
Skill 1 Support new hardware installations.
Skill 2 - Perform repairs and maintenance of existing datacenter assets
Skill 3 Label and track assets accurately.
JD:
- Support new hardware installation.
- Rack and Stack of the servers and Network equipment s
- Support repairs and maintenance of existing datacenter assets.
- Thorough Inventory of datacenter assets.
- Management of assets inside datacenter as per guidelines.
- Movement and installation of equipment in the datacenter.
- Labeling/tracking of assets.
- Quarterly/Annual audits.
- Datacenter Walkthrough of vendors coming for Installations.
Bonding/Debonding of Assets:
- Provide support to Teams on processes related to bonding and de-bonding.
- Managing/Tracking/Tracing of bonded IT equipment (datacenter infrastructure)
- Identifying unwanted assets periodically and working with logistics to send out the assets to the e- waste vendor.
IT Equipment Lifecycle Management:
- Adhere policies and receiving materials from Warehouse department.
- Ensure that the devices are labelled as per guidelines.
- Create and maintain records of the CMDB as per guidelines.
- Deploy and track the assets across all locations as needed.
- Disposal of unusable assets adhering to guidelines.
Inventory Management:
- Maintain an accurate inventory of IT hardware assets in Asset Management System.
- Conduct yearly audits on the client and datacenter equipment and update the Asset Management System to ensure accuracy of data.
- Interact/coordinate with worldwide Asset Management Team to ensure compliance with IT Guidelines.
Asset Movements and Tracking:
- Coordinate with other teams and follow the guidelines for Asset movements.
- Coordinating bulk movements across sites as per the demand.
- Record and update the movement details on CMDB for better tracking.
- Create gate pass for asset movements as per guidelines.
Client System Refresh:
- Provide forecast data to required teams.
- Adhere to client tech refresh process as per guidelines.
- Work with stakeholders to procure the new systems.
- Deploy the systems and recover the old systems from Data Center.
Material Disposal:
- Consolidate all damaged/non-usable/non-working assets every quarter and process for disposal as per guidelines.
- Adhere to US guidelines for material disposal.
- Coordinate with various other stakeholders from Finance, Logistics, to get necessary approvals.
- Handle necessary paperwork s as per guidelines.
- Coordinate with vendors to dispose the approved assets.
User Support:
- Support employee on-boarding and off-boarding process.
- Help end users on work on setups.
- Providing guidance or training to end users on responsible use of assets.
Lease Management:
- Supervision of the packing and return of servers/ Network equipment s
- Update the records in the Asset Management System
Vendor Management:
- Coordinate with vendors visiting for datacenter support.
- Coordination with vendors/suppliers delivering items.
- Coordinate with service provides visiting office for service and repair.
- Escorting Vendors/Suppliers/Service providers into sites with proper authorization and adhering to policies.
Qualifications:
- Minimum of 4 years of experience in physical asset management.
- Excellent teamwork and communication skills.
- Proficiency in CMDB and vendor coordination.
- Strong MS Office skills for preparing, analyzing, and interpreting asset reports.
- Support Coverage: Standard Working Time: Onsite at AMAT Facilities from 8:30AM to 5:30PM PST or 9AM to 6PM PST - Monday to Friday (excluding AMAT and statutory holidays).
- On-call Support: Available at all other times not covered in standard working time.
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