What are the responsibilities and job description for the Resident/Network Engineer position at Infoblox?
It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, we are leading the way to next-level DDI with our Secure Cloud-Managed Network Services, bringing next-level security, reliability, and automation to cloud and hybrid systems—all managed through a single pane of glass. Our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Resident/Network Engineer to join our Professional Services Team, reporting to the manager of Professional Services. In this remote role, you will prepare and validate equipment configurations for new installations, troubleshoot network issues, and assess the overall health of the Infoblox infrastructure at the client’s location.
You’re the ideal candidate if you are a strategic thinker with strong networking and security background, work well independently and are results driven.
What you’ll do:
- Validation testing of Infoblox products
- Ongoing, informal, knowledge transfer
- Implementation, integration, and migration planning
- Support and plan for Infoblox migrations, including assistance with:
- Authoritative DNS migrations
- DHCP Migrations
- IPAM Data Migrations
- Scripted migration procedures
- Developing strategy and planning for DNSSEC deployment
- Go/No-go criteria for migrations and implementations
- Miscellaneous scripting support and Infoblox public API usage
- Development and maintenance of fault diagnosis procedures to support effective fault resolution
- Network-related testing to ensure Infoblox products operate correctly
- Participation in Architecture extensions for other functional areas
- Documenting how to migrate data to the Infoblox Grid
- Documenting the process for the bulk importing of data
- Leading project status meetings and wrap-up/post-mortem meetings
- Tools development, including record management process, templates, documentation, and develop tools as necessary to import/verify data
What you’ll bring:
- 8-10 years of experience
- Extensive experience with Infoblox or DDI
- CCNA certification
- Demonstrated expertise in Linux/UNIX, MS Windows/Active Directory/Exchange, networking, service management, and service desk
- Strong briefing skills; experience interacting with SES/general officer-level management
- Ad-hoc (as requested) written summary reports on equipment and network problems
- Equipment test plans and results
- Feature and functionality test plans
- Network diagrams
- Operations and support procedures
- Technical input to major service outage root cause analysis and corrective action reports
What success looks like:
In the first six months, you will…
- Become integrated with your customer and Infoblox processes and procedures
- Understand your customer’s technical needs and requirements and recommend solutions
- Work directly with your Infoblox sales team and manager on potential up-sell of products
- Complete all required Infoblox federal and technical training
After the first year, you will…
- Receive successful customer satisfaction surveys
- Work toward renewal of the Resident Engineer
We’ve got you covered:
Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.
Why Infoblox?
We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.
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