Fan Expo Show Manager

FAN EXPO HQ is the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes: MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Portland, FAN EXPO St Louis, FAN EXPO Cleveland, FAN EXPO Philadelphia, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comic & Entertainment Expo, Edmonton Expo, FAN EXPO Vancouver, and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

In partnership with the executive team, the Fan Expo Show Manager, will be responsible for building and executing a collaborative vision for key Fan Expo HQ events as assigned.

Fan Expo Show Manager primary responsibilities include building a world class event program and product, driving and monitoring ticket sales, exhibitor sales and overall operational readiness. This position will be responsible for growing events in their assigned markets, ensuring the smooth flow of all marketing materials, programming, staffing, supplier contracts and other logistics related to the successful delivery and evolution of the event.

Key Responsibilities:

Strategy

• Work with executive team to conceptualize, create and deliver innovative and best in class onsite experiences for fans, sponsors and exhibitors
• Attend event strategy meetings bringing to the table new ideas and suggestions for changes based on vision for the event. Pitch new show features and activations
• Create strategic plans to achieve revenue goals by generating new ideas to drive ticket sales and other growth areas
• Gather information and analyze previous year activities and results. Develop post show proposals for improvements and enhancements for the following year

Management

• Oversee the operational preparations of assigned events with a team of event professionals including an operations coordinator, marketing coordinator and content coordinator
• Participate in the overall strategic planning for the events and then break off to coordinate the execution
• The Show Manager will own the work back for each event and engage shared services (marketing, sales, guest relations, customer service) accordingly to ensure all items are executed above expectation, on schedule and within budget
• Maintain and facilitate existing relationships with venues and other key partners/suppliers.
• Develop strong relationships with local sponsoring associations, exhibitors, vendors and overall communication with clients. Ensure that all communication is clear, concise and consistent with show guidelines
• Research prospective show suppliers. Ensure lowest cost, while maintaining high quality service for show management and exhibitors
• Review quotes/invoices and submit for approval
• Work closely with other team members and departments to ensure open communication and the necessary focus is allocated to the events falling under their scope
• Oversee the management of show budget, floor plans, layout changes and related booth regulations
• Analyze processes and bring greater organization and cost savings to the event
• Maintain database of event venue histories
• Travel for onsite event management as needed

• 5 years of operational and/ or event management experience. Consumer event management experience considered an asset
• Highly organized and detail-oriented
• Strong time management skills and adaptable to constantly changing priorities
• Ability to work under pressure, balance workload and meet tight deadlines
• Critical thinker who can make suggestions for improving event and process
• Strong verbal and written communications skills
• Experience delivering events within Unionized facilities and union labor management considered an asset
• Strong negotiation skills and tactics
• Positive attitude, strong work ethic and team player
• Travel 4-5 events per year within Canada and US. Valid passport is mandatory
• Experience with Illustrator and floor planning considered an asset
• Experience with Salesforce and/or other CRM platforms considered an asset

Education:

• College or University degree in Event Management, Business Management or Project Management

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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