Event Specialist

Company Description

Informa PLC is a leading international events, intelligence, and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and make better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.

Job Description

This position proactively assists internal and external clients both in the office and onsite at primarily CPHI North America, but not exclusively. Assistance includes effective communication, review of registration system, exhibitor service kit, exhibitor training programs, management of Salesforce, assisting in data quality, accuracy and consistency of reporting for the business unit.  Also responsible for influencing new programs and implementing better communication methods for customers and sales team.

Accountabilities

• Responding to all customer communications within 24 business hours of receipt.
• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing review of forms (text) for: sales, stand upsells, promo opportunities, catalogue, stand sharing forms for the online customer tools and contract creation.
• Review event website to ensure accuracy and usability for external and internal customers, informing Marketing of changes
• Diagnose and prescribe solutions to resolve customer concerns in a timely manner.
• Assist internal teams and vendors in researching, identifying, and implementing new ideas and processes to assist and support customers.
• Keep track of exhibitor schedules through verbal, electronic, or hard copy communications.
• Work with operations teams to create customer pricing kits and establish pricing for customers.
• Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams regarding contract validation, invoicing matters, floorplan amendments, etc.
• Supports the product set up (events, sponsorship, digital and print).
• Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.
• Travel as requested to conferences, tradeshows, vendors, clients, etc. Travel is estimated at 20% annually, including international.
• Primary point of on-site contact for the sales office, up to and including managing processes and helping with rebook.
• Other duties, incidental or regular, assigned at management’s discretion.

Qualifications

• Minimum 2 years of customer service experience, event coordination, or project management with exhibitors required
• Intermediate computer skills required
  • Experience in working with Microsoft tools
  • Experience working with Salesforce
  • Experience with data analysis
  • Intermediate knowledge of Excel
  • Experience working in Smartsheet desired
• Excellent oral and written communication required
• Ability to work under pressure and manage time effectively 
• Previous experience in B2B events industry desired

The pay range for this position is $51,000 - $65,000, depending on experience. 

Additional Information

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

Job Location