Help Desk Analyst
Job Posting for Help Desk Analyst at Information Consulting Services of Delaware Valley
Title: Help Desk Analyst
Contract Details:
Duration: 6 Months
Start Date: 2/20/2023
Location: Dover, DE
100% Onsite
Shift: 8:30am to 4:30pm
Interview Process: Teams Call
Candidates Considered: USC or GC Holder
Help Desk Analyst - Required Skills - REQUIRED SKILLS:
- Customer service skills are very important
- Technical troubleshooting skills a must
- Ability to communicate both oral and written
- Years of Relevant Experience: 1 to 3 years field experience
Help Desk Analyst - Job Summary:
- Provide technical assistance, support, and advice to end users for hardware, software, and systems.
- Provide hands-on technical assistance to business and technical users.
- Investigate and resolve computer software and hardware problems of users.
- Serve as a contact for level 1 support.
- Serve as a contact for users having problems using computer software, hardware, and operating systems,
- Determine whether problem is caused by hardware, software, or system.
- Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talk with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain current industry knowledge.
- Follow quality standards and displays strong customer service skills.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken
***Submissions must include***
Candidate’s full name
Candidate’s contact information
Candidate’s current location
Candidate’s availability & immigration status
Candidate’s rate confirmation
All placements and submissions will be subject to required background and drug checks.
Please access our Job Board to view position or to see other open positions
Salary.com Estimation for Help Desk Analyst in Dover, DE
$49,115 to $62,445
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