Customer Service Specialist CRM/SAP

Here are the job position details for your review:

Job Title: Customer Service Professional
Pay Rate: $18 to $20/HR
Duration: 10 months
Location: Johnson City, TN

Shift - 8 AM to 6 PM EST

Responsibilities:

• Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
• Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
• "Transfers" are expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
• Manage the data workflow, as it interacts with the workflow in the CRM tools
• Utilize CRM tool to directly communicate with internal/external customers, suppliers, and affiliates.
• The primary focus will be supporting multiple product lines within the assigned business segment for customer types including industrial, and construction distributors, end-user accounts, and OEMs.
• Follow up and engage stakeholders as required until the expected release date for open orders is addressed accordingly.

Required Knowledge/Skills, Education, and Experience:

• Secure wireless and/or automation product experience may be required; an associate's degree in a related discipline is preferred.
• 5 years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
• Demonstrated ability to reproduce a customer problem, isolate causes, and drive resolution.
• Demonstrated logical reasoning, situational, and time management while presenting a positive attitude to customers and co-workers.
• High Level of professionalism and excellent customer service skills.
• Ability to multitask and handle a high volume of work accurately.
• Excellent verbal, written, and organizational skills.
• Desire to grow within the company.
• Ability to work within a team environment.
• Must be a self-starter.
• Ability and desire to learn assigned business segment product line.
• May need to take internal product training classes.
• Ability to complete the required training program.
• Strong data analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, and Experience

• Knowledge of SAP, CRM systems, and Quotation tools.
• 5 years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
• Experience with managing software applications preferred

Additional ongoing responsibilities:

• Develop knowledge of assigned products within divisions and systems to move within the Customer Support Organization.
• Develop lasting professional relationships within the organization such as plants, warehouses, sales, standard pricing, product managers, and buyers.
• Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

Job Types: Full-time, Contract

Salary: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Vision insurance

Experience level:

• 5 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Please Provide an Alternate Email ID

Experience:

• Customer Support via (Phone/Web/or Live Chat): 1 year (Required)
• CRM: 1 year (Required)
• SAP/ERP: 1 year (Required)
• industrial, construction, mechanical, and electrical: 1 year (Required)

Ability to Commute:

• Johnson City, TN 37601 (Preferred)

Work Location: In person