What are the responsibilities and job description for the Process Specialist position at Infosys?
Process Specialist
Location: Haslet, TX
Responsibilities:
Qualifications:
Basic
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
Location: Haslet, TX
Responsibilities:
- Regional distribution center inventory reporting, and execution of inventory balancing and transfer transactions in the ERP system, as well as business operations support activities to conduct material transfer requests, as per Verizon inventory guidelines/norms
- Execution of Material Request orders to ship inventory from the regional distribution center to Forward Stocking locations or direct customers based on demand
- Field inventory reporting, inventory reporting and execution of transfers in the ERP system, as well as business operations support activities to conduct material transfer request
- Execution of inventory allocation and prioritization management transactions at distribution centers and field activities, as per Verizon inventory guidelines/norms
- Customer and stakeholder support to project manage inventory stocking and sales process pain points, inventory stock outs, and other questions about inventory visibility
- ERP Systems Backoffice activities to support operational supply chain function
- Support periodic requests that could require on hands help at the DC local to the employee
- Participate in governance functions at the warehouse on inventory
- Reconcile inventory inaccuracies
- Create working instructions, quick reference guides and training documentation
- Troubleshoot system inventory transactions and movements
- Use tools such as phone, email, and messaging to communicate with customers
Qualifications:
Basic
- High School Diploma or GED equivalent
- At least 2 years of experience in the Job description
- Team player - engages interest and participation of others and has a collaborative approach to working with others
- Self-motivated and able to work well under pressure
- Strong computing skills (MS Excel & MS Word) & confidence in managing multiple systems
- SLA (Service Level Agreement) understanding
- Ticket management with regular note keeping skills
- Keen attention to details and accuracy
- Adaptability - Able to change to fit in new and different business situations and work assignments.
- Perform well under pressure to meet deadlines
- High attention to detail & prioritization skills
- Focus on continuous improvements, ability to proactively identify opportunities to improve
- Comply with the client's workspace and policies and has multicultural understanding
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
Salary : $40,200 - $51,000
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