Logistics Operator

Job Title: Logistics Operator(Product Planning)

Location: Santa Fe Springs, CA 90670

Job Function/Description:

• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
• Provide customers with updates on the status of their shipments.
• Monitor shipments to ensure they are delivered on time and in compliance with regulations.
• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
• Provide customer service, including responding to customer inquiries, and resolving customer complaints.
• Keep records of all transactions of shipments, and maintain customer accounts.
• Develop and implement strategies to optimize operational processes.
• Collaborate with other departments to provide high quality customer service.

Skills and Specifications

• 3 years of Freight Forwarding operation or transportation/logistics-related relevant experience
• Strong understanding of international transportation / freight forwarding industry
• Bachelor’s Degree preferred, High school GED required
• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization
• TMS and WMS system experience preferred

Job Type: Contract

Pay: $20.86 - $27.00 per hour

Schedule:

• 8 hour shift

Experience:

• Freight Forwarding and Logistics: 1 year (Preferred)
• trace shipment: 1 year (Preferred)
• roficiency in Microsoft Office applications: 2 years (Preferred)
• TMS / WMS: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Santa Fe Springs, CA 90670 (Required)

Ability to Relocate:

• Santa Fe Springs, CA 90670: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $27