Field Service Technician

Department: Service

Reports to: Service Manager

Ingersoll is a global leader in developing advanced machine tools for the world's aerospace, transportation, energy, and other heavy industries. We manufacture the largest metal removal, automated composite placement, and 3D printing machines in the world.

We are seeking a creative, driven, and highly motivated Field Service Engineer to join our team!   

Summary:

The Field Service Technician performs and oversees the installation or replacement of equipment and controls.

Responsibilities:

• Strong interpretation of electrical and fluid schematics
• Troubleshooting of fluid and electrical servo-activated systems
• Geometrical level and alignment of CNC machines
• Troubleshooting and repair of mechanical components such as spindle units, gearboxes, and other mechanical machine components
• Mechanical troubleshooting of closed and open loop axes control
• CNC geometry and positioning axis compensation
• Train hands-on Junior Service Engineers
• Advises management regarding customer satisfaction, product performance, and suggestions for product improvement
• Ability to align and use positioning, straightness, and geometry measuring lasers
• 5-axis Traori setup
• Automatic tool changer and tool management troubleshooting and setup
• Acceptance test with customers
• Maintenance training for customers

Qualifications & Experience:

• Able to meet customer needs in difficult and demanding situations
• Comfortable with international travel to remote locations
• Strong verbal and written communication skills
• Ability to work with personal computers, various software applications, read engineering blueprints, and use hand tools
• 4 years’ experience in the Machine Tool Field
• Good understanding of electrical and mechanical principles

Other requirements:

• Hours as required to meet the needs of your projects
• Some domestic and international travel will be required

Education:

• High School diploma required
• Technical degree preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Must be able to access and navigate each department at Ingersoll’s facilities

Benefits: 

• Holidays (11 per year) Sick/personal leave 
• Health/Dental/Vision insurance 
• 401(k) 
• HSA and Flexible Spending Account 
• Short- and Long-Term Disability 
• Life insurance 
• Tuition Program

The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.

• 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee.

To all recruitment agencies: Ingersoll Machine Tools, Inc. does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Ingersoll Machine Tools employees, or any other company location. Ingersoll Machine Tools, Inc. is not responsible for any fees related to unsolicited resumes/CVs.

Ingersoll Machine Tools, Inc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.