CNA

Customer Service, Compliance & Teamwork

• Acts as a positive representative of the facility at all times.
• Maintains pleasant, respectful and courteous interactions with residents, families, staff and visitors.
• Remains open to new ideas, seeks to understand change and adapts positively.
• Builds and maintains positive working relationships.
• Adheres to corporate compliance program and standards of conduct.
• Answers call lights promptly in a courteous/professional manner.

Communication

• Practices effective communication skills with all customers and co-workers
• Demonstrates courteous behavior by introducing self, extending genuine words of concern, calling people by name, giving them their full attention and using appropriate body language.
• Demonstrates conflict resolution skills.
• Listens and accepts constructive feedback.

• Personal Effectiveness
• Complies with all personnel policies
• Maintains active license
• Comes to work promptly on scheduled days.
• Demonstrates ethical and appropriate workplace behaviors.

Team player: Works as a competent member of the team, willingly providing back-up support for co-workers when

appropriate and actively supporting group goals.

Computer/Technical Skills: Displays proficiency using standard office equipment such as a fax, Xerox,

scanner, etc. Demonstrates advanced proficiency with documenting using  EMR technology.

Professional Qualifications:

• Must be a Certified Nursing Assistant in accordance with law of this state.
• Must have one-year experience as a Certified Nursing Assistant. Completion of a state approved training course for feeding assistance is required.
• Must be able to read, write, speak and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies /personnel and the general public.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.