Digital Operations Specialist

Ingram Content Group (ICG) is hiring for a Digital Operations Specialist to join our team in our New York City office. In this role, you will manage the operational relationships between Ingram and its digital vendors. You will develop business workflows that improve and simplify procedures around metadata maintenance and data feeds. Finally, you will partner with technical and business stakeholders from across the ICG organization, including the Technology team and Content Operations team, as well as digital vendors and publishers, and recommend solutions that enable Digital Sales to achieve its goals.

Do you have experience working with retailers or publishers? Have a passion for helping customers to be successful? Do you think innovatively about how to improve things?

At Ingram, our business offers more than just traditional book wholesale services. It offers fully integrated and relevant solutions for client publishers and retailers. Comprised of book printing, digital book, distribution, publishing sales, retailer and consumer fulfillment, and marketing services, Ingram’s business helps publishers and retailers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s Degree or year for year directly related experience
• 3 years of reporting or analysis experience

Preferred Skills:

• 1 year of experience of participating in implementation projects, creating/maintaining customer-facing service manuals, and other support materials are preferred but not required.
• Knowledge of Microsoft Excel at an Intermediate level

Key Responsibilities:

• Manages the operational relationship with digital business partners to ensure operational needs are met or improved upon.
• Identifies key areas for process improvement that increase the value of offerings to digital sales channels and works with Product and Technology teams to manage needed enhancements.
• Manages digital vendor-specific projects, including digital catalog analysis, and troubleshoots issues as they arise.
• Translates business needs into viable processes and solutions and implements those processes/solutions with a high degree of customer satisfaction. Captures in writing operational processes and best practices.
• Manages and prioritizes the on-boarding process for new digital vendors, including integration and sales reports testing, and works with team members to ensure that vendors experience a timely integration, testing, and launch.
• Develops customer training materials, FAQs, and related documentation in conjunction with Marketing, Technology, and Content Solutions teams.
• This list is not exhaustive

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers for one low price
• Avid reader?
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish